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During the PlayStation 4 generation, I made the leap from a competitor (something I'd previously sworn I'd never do) and purchased my first Sony console. I quickly invested a lot of time and money into the PlayStation ecosystem under the belief that I would be a long-term customer. I purchased a PlayStation 5 console on day one and buy a large percentage of my games in physical form on release day. I will not be purchasing a PlayStation 6 if physical games are discontinued. I have started to perceive PlayStation as a consumer-unfriendly brand and feel like I am being taken advantage of.
Physical media is what makes consoles the best place to play modern AAA games. It's the only decentralized local DRM solution that is both acceptable for publishers and provides sufficient ownership and user control to satisfy both sides.
It is cruial for physical media to survive until digital ownership is sufficiently solved.
My 30-year streak of supporting Playstation depends on this decision. Don't betray your most loyal long-time customers Sony.