Consumer Rights

50 petitions

Update posted 10 months ago

Petition to Luxury Escapes, Cameron Holland, Jason Shugg, Lux Group Limited

Luxury Escapes to Honour Refund Policy Amidst COVID-19 Pandemic

Join together in signing a petition to ask Luxury Escapes CEO Cameron Holland to offer all clients the option of either a refund, change of dates or credit on their travel/accommodation packages. Currently Luxury Escapes are providing an extension in expiry dates to travel/accommodation packages which has allowed them to offer a change of dates to affected clients or a credit to be used at a later date. No refund is being offered even though there is documented evidence that a select few clients have been offered and received a refund. Apparently not all of us warrant this option. This apparent blanket policy of “no refunds” we believe is unlawful and implies that consumers aren’t able to get a refund  – this is misleading and inaccurate. Luxury Escapes very own Refund Policy states: “we are required by law to do so; or prior to the redemption of the offer and during the validity period (as provided in the fine print of the offer) the provider of the offer ceases trading or ceases to provide the accommodation outlined in the offer.” Furthermore, Luxury Escapes Terms and Conditions state: “We will notify you of schedule or price changes made by suppliers for any reason beyond our control. If the change or changes result in your travel arrangements costing more, or otherwise being materially different from those prior to the change or changes being effected (and in respect of which we have already accepted your full payment) you may rearrange them or withdraw and monies already paid will be refunded less any charges levied by Suppliers.” And “If a problem occurs, the most practical way to deal with it is to attempt resolution locally with the supplier (such as the hotel, tour operator or airline).” In some instances accommodation providers have agreed to a refund, however Luxury Escapes have ignored this consent and have emphatically stated that “no refunds” will be forthcoming. The ACCC states: “that if you had a right to a refund under the terms and conditions of your purchase at the time of purchase, businesses are not permitted to change the terms at a later time to deny you a refund”. We understand that the global pandemic has affected millions of people and will continue to do so for months and possibly years to come. People have lost their jobs and although a much saved for holiday was possible for 2020 it may not now be viable at a later date. The offer of a credit or change in dates is a valuable option for some people but others need the option of obtaining a refund. And this is causing a great deal of distress for some people who can’t afford to have their funds tied up for another 12 – 18 months in a holiday that they may or may not be able to take. To add to this Luxury Escapes have also “silenced and suppressed” their FB critics of the Refund Policy. Multiple people have now been censored from commenting on the groups FB page and as such our right to a freedom of opinion and expression has been taken away. When asked about this they have denied blocking members comments, claiming it has been a server error. When signing the petition please leave a comment as to how this non refund policy has affected you and how it will continue to do so. Companies need to learn that there are human beings suffering as a result of their inflexible attitudes and policies and we are just not dollar signs on their balance sheet. We therefore respectfully ask that Luxury Escapes take the ethically correct course of action and honour their Terms & Conditions and provide clients with the right to either a rebooking of dates, credit for future use or refund in full of monies. It is not a case of one size fits all and people need the choice in these very difficult times.

Refund Us All
1,631 supporters
Update posted 11 months ago

Petition to Sussan Ley, Rodd Sims, Scott Morrison, International Consumer Protection and Enforcement Network, Anthony Albanese, Adam Bandt MP, Terri Butler, European Commission, United Nations Environment Program, Donald J. Trump, Donald Tusk, Boris Johnson

Fashion companies should have to be upfront about their sustainability, at point of sale

Second only to oil, the fashion and textile industries are the greatest source of pollution in the world! The amount of water commonly used to make one pair of jeans uses as much water as one person drinks in seven years.  Hi, my name is Telaan Dias and as part of a school project I have conducted research into the fashion industry and its dirty secrets. From the high end conglomerates to the fast-fashion bargains in most closets few of these brands are doing their part to help slow the #climateemergency gripping our planet. When I approached companies such as Calvin Klein, LVMH, Kering, Prada, H&M and Zara they were unable to explain to me what they were doing to make their whole product lineup sustainable. Furthermore, the lack of transparency in this area has caused companies to lie about their sustainability record in order to boost sales and inflate their share price. This has been actively promoted by Barrons to cause an increase in numerous fashion companies stock price. Consumers are rightly concerned about where their clothes come from and what choices they can make to slow environmental destruction. This is why, in the interests of the whole global community we need serious regulation to be imposed on fashion companies. Consumers have various concerns such as price, local production and quality but environmental footprint is an ever increasing issue for the global consumer. I propose to the institutions above that all fashion retailers be required, either on packaging or (in the case of online) at the point of sale to disclose what percentage of the product was made from recycled materials in contrast to the percentage made from virgin materials. This is crucial to ensuring that companies do not get a free ride to falsely claiming that they are sustainably producing clothing when this is not the case (known as greenwashing), an example is H&M's campaign in 2019 called the 'conscious' collection. This proposal would ensure that consumers are able to compare products in store and online to make an informed choice. The proposal is similar to that of the 'Health Star Rating' System and the "Australian Made Bar Chart" on food packaging in stores. Like has happened in the food industry the initiative would enable consumers to make sustainable choices, however, for those who are financially unstable these persons would still be able to access clothing.  Sign today to take a step towards a more environmental future and push companies and regulators to do what is right. 

Telaan Dias
264 supporters