The community of North Wyong in Watanobbi, NSW, is disheartened by the declining standards of their local IGA store. Since the arrival of the new franchise owner, the quality and service at the store have significantly deteriorated, deeply impacting our shopping experience and our trust in the brand.

Many patrons have raised concerns about frequently encountering out-of-date stock, including essential items like meat and milk. These are not just minor slip-ups; they pose serious health risks and reflect a disregard for customer safety and satisfaction. Shelves often lie empty, forcing us to seek alternative shopping locations and interfering with our regular shopping routines.

Additionally, the issue of price gouging has surfaced, with prices unreasonably inflated compared to previous standards and neighboring stores. It feels as though the current management is prioritizing profit over the well-being and loyalty of the community, a sentiment that is echoed by many local residents.

The store’s condition and atmosphere have also declined. Staff appear miserable, likely reflecting management issues, and the premises are frequently unclean, further discouraging patrons from visiting. Cleanliness and positive customer service should be a given, not an exception.

This decline in standards is unacceptable. We urge IGA's Head Office to investigate the current management practices and conditions at the North Wyong store. Action must be taken to restore this store to its former glory — a place where people are happy to shop, where the shelves are always stocked with fresh, quality products, and where prices are fair and consistent.

Empower this proud community by taking swift action. Install an operator who values the heritage and expectations of this store and its patrons. Let’s bring back the trust, comfort, and class that this community deserves in its local IGA.

Please sign this petition to demand necessary changes and a return to high standards at the IGA in North Wyong.