Shopee, a leading online shopping platform in Southeast Asia, is facing serious allegations of unfair trade practices that negatively impact merchants. These practices include unfair refund policies, where refunds are issued without requiring the return of goods, excessive shipping fees, and a cumbersome claims process. This has left many merchants in financial distress, struggling to sustain their businesses.

Merchants who rely on Shopee for their livelihood are calling for immediate action from government bodies to establish regulations that prevent these unfair practices. Shopee's refund policy is particularly detrimental, as it allows buyers to claim a refund without any obligation to return the purchased product. This not only leads to financial losses for sellers but also encourages fraud and dishonest buyer behavior.

Additionally, Shopee's exorbitant wrong shipping fees charges are unreasonable, placing a significant financial burden on both merchants and consumers. For many sellers, especially small businesses, these fees are unsustainable and threaten their ability to compete in the marketplace.

The claims process set by Shopee involves excessive bureaucratic procedures, making it nearly impossible for merchants to recover their losses or to seek recourse in a timely manner. This lack of support for sellers who face such challenges is unacceptable in a fair trading environment.

We urge the relevant government bodies to intervene and ensure that Shopee enacts fair trade practices. This involves revising their refund policy to require the return of goods for refunds, regulating shipping fees to reflect the actual cost, and streamlining the claims process to make it more accessible and efficient for sellers.

Join us in this crucial effort to protect merchants from unfair practices and to promote a fair trading environment. Sign this petition to demand that government bodies take action against Shopee's current policies and ensure a balanced, equitable marketplace for all.