Make Swiggy accessible with screen readers in Android for Visually Challenged People

The Issue

At the time when people are ordering online due to COVID-19, I and many visually challenged are unable to do so.

You must be wondering why it is so?

Because, Swiggy, one of the major food aggregator in India is not accessible with screen readers in Android.

Visually challenged people rely on screen readers to access phones and their applications, at the time when big tech companies like Google and Facebook are making their platforms accessible with screen readers, Swiggy is going towards more and more inaccessible interface.

The screen reader reads the things which are on screen. for example in Swiggy, on the first screen, the list of restaurants is shown but, they can't be read. Even while rating we are unable to rate due to some issue with its interface which is not compatible with screen reader. 

Ordering online has given some sort of independence to those living alone especially in the time of a pandemic when going out is a huge risk. But Swiggy chose to take away this freedom. At the time of the pandemic, when people are ordering food online, but many visually challenged who had the smartphones and could afford to order food online, couldn't because of big business like Swiggy chose to ignore us. 

 

What I want is that Swiggy should make their application accessible with screen readers, practice inclusivity in implementation, give word descriptions to images, or make their application less graphical.

Sign and Share my petition in large numbers and take one step at a time to make this world accessible.

Victory
This petition made change with 27,881 supporters!

The Issue

At the time when people are ordering online due to COVID-19, I and many visually challenged are unable to do so.

You must be wondering why it is so?

Because, Swiggy, one of the major food aggregator in India is not accessible with screen readers in Android.

Visually challenged people rely on screen readers to access phones and their applications, at the time when big tech companies like Google and Facebook are making their platforms accessible with screen readers, Swiggy is going towards more and more inaccessible interface.

The screen reader reads the things which are on screen. for example in Swiggy, on the first screen, the list of restaurants is shown but, they can't be read. Even while rating we are unable to rate due to some issue with its interface which is not compatible with screen reader. 

Ordering online has given some sort of independence to those living alone especially in the time of a pandemic when going out is a huge risk. But Swiggy chose to take away this freedom. At the time of the pandemic, when people are ordering food online, but many visually challenged who had the smartphones and could afford to order food online, couldn't because of big business like Swiggy chose to ignore us. 

 

What I want is that Swiggy should make their application accessible with screen readers, practice inclusivity in implementation, give word descriptions to images, or make their application less graphical.

Sign and Share my petition in large numbers and take one step at a time to make this world accessible.

The Decision Makers

Swiggy
Responded
Hi Aziz, Swiggy is for everybody and it is customers like you who inspire us to do better every day. We're happy to share that our product designers and engineers are hard at work to make Swiggy more accessible in a meaningful way. In the coming quarter, users with a visual disability will be able to experience the same hassle-free, delightful Swiggy experience that the app is most loved for. This includes being able to track your order and being able to reach out to customer care in case of issues. Once again, we thank you for helping us create a more inclusive experience for the community. Thank you
Rising Flame
Rising Flame
Responded
We as an organisation of people with disabilities, working for people with disabilities endorse this petition by Aziz Minat. Rising Flame commends him for taking a stand and demanding applications like Swiggy to make their platforms more accessible. We need a collective voice to ensure that such basic but extremely important things like ordering food at our doorstep, especially in the times of a pandemic, are not made difficult for a significant number of people. We appreciate the Swiggy Team's response and acknowledgement of this petition, and now request them to follow through and look into this matter at the earliest. Team Rising Flame
Swiggy Support
Swiggy Support

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