Due to the unforeseen circumstances of COVID-19 odeon cinemas along with other companies have had to close during the pandemic to stop the spread of the virus which was out of the hands of the company.

This petition is for Odeon to treat its yearly limitless customers who’ve paid upfront for a years worth a cinema fairly as initially Odeon advised that all memberships would be frozen.  It later turns out that Odeon are freezing payments for monthly customers so they are not being charged while the cinemas are closed.  

For customers who’ve paid up front for a years membership odeon haven’t frozen these accounts which continue to run.  Odeon have said that they will only refund yearly customers for the amount of time the cinemas are closed providing they sign up to another 12 months contract and then they will refund the money back to customers for the time closed once they’ve paid for a further year upfront.  If customers decline this “offer” the only other compensation is that they will issue e-codes to customers based on their average monthly viewing which is not fair as some customers might have not visited the cinema as much over certain months.  

Odeon should be treating all customers fairly and not be letting their loyal yearly customers who pay up front out of pocket.

Odeon please do the right think and treat your loyal yearly customers fairly by extending the memberships by the amount of time that the cinema is closed as customers have paid up front for 12 months worth of access but while closed customers aren’t receiving the services they’ve paid for.

Odeon have advised that they can’t freeze yearly memberships as they can only freeze memberships for their monthly customers 

please see response from Odeon below which is only being sent to customers via direct message from their twitter account as they haven’t made it public that yearly customers are being treated differently than monthly customers as yearly customers are now being financially penalised for paying upfront 

Thank you for taking the time to read this petition for odeon to treat yearly customers the same as monthly customers rather than penalising people who’ve paid up front for a whole year 

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Hi ———————,

I understand your concerns as one of our valued Limitless guests whilst our cinemas are closed, under government advice, to help fight the spread of Covid-19. These are an unprecedented set of circumstances and I am sure you are concerned, as we would all be about having paid for a service you cannot currently use.

Although we would love to be able to freeze or extend your account, it’s not something we are able to offer. This is for a few reasons, including the limitations of our systems to take these actions on fixed term Limitless contracts.
That being said I would like to assure you that you will not be left out of pocket. We have two options available for you, and I have outlined these below.

When you sign up again after your current contract expires we will refund a number of months equivalent to the current temporary closure period. For example, if we are closed for two months, we will refund two month’s payment of your next Limitless contract.

We can offer you a number of e-codes, each valid for one free entry, equal to your average usage. For example, if we are closed for two months and you use your account four times a month on average, we would provide you with eight codes.
These codes would not expire until 30/06/2021 and would even cover things not usually covered by your Limitless membership, such as IMAX, premiere seating and event cinema. There would also be no booking fee for using these codes.

Once we have re-opened our doors and can welcome you back to ODEON for our full inspiring entertainment experience again, you can reply to this email letting us know which option you prefer and we can advise you on the next steps.

I understand that there is uncertainty in the unprecedented situation we find ourselves in but you have my word that our guests are at the heart of our response to the threat of Covid-19 and that we will not forget about you.

If you have any further questions or concerns in the meantime, please do not hesitate to contact us.

Ollie