MTN Zambia is not transparent with the way commission is awarded to Mobile Money Agents in Zambia.

They do not notify the mobile money agents on the commission made per transaction as their counterparts Airtel/Zamtel does and If a mobile money agent splits a transaction, they penalize the agent by giving them Zero commission.

We appreciate that MTN Zambia provides a Mobile Money platform for Mobile Money Agents to make an income but they should note that Mobile Money agents also invest their capital and effort to serve MTN Mobile Money Customers, MTN is not transparent and they are benefiting much more than they should at the expense of Mobile Money Agents.

Take this Scenario-" A customer wants a withdraw of K10000, an Agent splits it into two by k5000 transactions (NOTE THAT EVEN FOR BANK ATMs HUGE AMOUNTS OF MONEY ARE WITHDRAWN IN K4000 SPLITS- YOU CANNOT WITHDRAW K20,000 AT ONCE ON BANK ATM, YOU WITHDRAW K4000 by 5 TIMES AND EACH TIME YOU ARE CHARGED). MTN penalizes the Agent for splitting this transaction by giving them ZERO commission at the end of the month for such a split transaction but MTN gets the whole K100 charged to the customer for the withdraw. So despite the Agent using their own money, booth and effort, they get ZERO while MTN gets the whole K100 charge.

To make matters worse, they don't even send a single message or notification showing that you have been penalized. So the poor agent thinks he has earned something out of that transaction but in the actual sense they have earned nothing and MTN walks away scot free with all the commission.

We would like MTN to be transparent. They should notify the agent of the amount of commission made after each and every transaction the way Airtel and Zamtel does. They should also make it very clear when penalizing an agent for splitting a transaction and if possible warn the agent before a split transaction saying that the" next split transaction will attract a penalty".

We would like them to emulate AIRTEL MONEY and ZAMTEL KWACHA who are very very transparent with commission.

MTN MONEY should create a fair playing ground were there should be mutual benefit.

Let us move MTN to make a change by signing this Online petition.

Click on " Sign Petition Below" and hopefully MTN and Ministry of Small and Medium Enterprises will hear our plight.

Note that MTN Mobile Money CEO and CustomerCare.zm@mtn.com have been included in this petition.