Though we can complain against Bangalore autodrivers for over-charging or refusing to ply, there is no way we can track that complaint and the action taken.
Based on the latest court order, many of us have been using the helpline numbers to report errant auto drivers - over-charging us or denying to ply. Unfortunately, there is no tracking number or feedback that is provided to the reporters.
As such, how do citizens feel guaranteed about justice or if their complaint is heard and action has been taken? This is affecting the authenticity or effectiveness of this powerful rule.
A couple of suggestions that could be considered to ensure that citizens establish faith in our system, feel empowered and help take action against ruthless auto drivers.
1) Provide a way to track the complaints registered. So we know our voice is not going unheard, and that its not merely a rule for the sake of it.
2) There is lack of awareness about this rule with the auto rickshaw community itself. There should be notices sent out or distributed to ensure that auto rickshaw drivers know that if they refuse to ply or charge more, then they will be booked. This will definitely cut down the number of complaints that are being registered.
I urge everybody who approves of this viewpoint to join in this drive.
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