JLR - RECALL ALL VEHICLES WITH ALUMINIUM EPAS - STEERING RACK BOLTS!

JLR - RECALL ALL VEHICLES WITH ALUMINIUM EPAS - STEERING RACK BOLTS!

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Samantha Guyan started this petition to Jaguar Land Rover Limited and

Some Land Rover vehicles, namely the Land Rover Range Rover Evoque (model year 12-17) and the Land Rover Discovery Sport (model year 15-17) are fitted with 3 aluminium retaining bolts securing the EPAS motor to the steering rack. These bolts are fracturing and corroding due to salt water ingress (inter crystalline corrosion) When these bolts reach the point of failure, the motor will detach from the steering rack, causing a loss of power steering. This is not only potentially dangerous but expensive to repair if out of warranty. Regardless of warranty, this defect can possibly cause injury to the occupant(s) and risk to other road users, pedestrians and property upon failure, plus inconvenience whilst the vehicle is in for repair. This cost should not have to be met by the customer when a design flaw is clearly evident.

Affected vehicles have been recalled and repaired in North America, but not elsewhere. In the U.K. DVSA have investigated this issue, and have advised that JLR issue a voluntary recall, to no avail. JLR advised the DVSA that they would fix upon fail, but many customers are finding this is not the case and are finding themselves without a vehicle for many weeks, sometimes months whilst they find themselves in dispute with JLR. This should not be happening as JLR are very aware of the problem, with the recall overseas and the fix upon fail offer that they are not following through. Owners of these vehicles have also claimed that JLR have denied all knowledge that this design flaw exists when they approached their dealer with either a fault or for advice. Personally I have sent an email to the dealer to be met with no response. 

Newer models are being produced with coated steel bolts and anti corrosive sealant, which demonstrates that JLR are only willing to rectify this recognised design flaw pre production rather than put right any post production models currently in motion on our roads. This gives the impression that profit is of higher importance to JLR than existing customer satisfaction or driver and passenger safety. JLR initially offered fix upon fail due to the DVSA investigation providing information that this fault is most likely to result in a breakdown at slower speeds. Tesla experienced this same design flaw using identical bolts on their model S, they issued a worldwide recall, regardless of the speed being driven during failure. In our group we have come across many failures that happened at speed or in dangerous situations such as on roundabouts and in busy towns, where mounting the pavement due to no steering could be catastrophic for pedestrians. We also have a high number of personal experience stories in which the vehicle not only lost power steering but lost the ability to steer all together when these bolts snapped, in which video evidence provides proof of this. 

The failure rate of these bolts is astronomical and JLR should not wait for a fatal accident relating to this before deciding to take action. Fix upon fail is simply not a sufficient resolution when either a dispute has to be had in order for no charge to be applied, or in the situations when the dealer will fix upon fail, this is not being completed in a timely manner and many customers are without their vehicle for extended periods of time with no courtesy car.

An urgent recall throughout the U.K. and worldwide for any vehicles fitted with these bolts should be undertaken as a matter of urgency.

Below we have the original recall text from Transport Canada. This information states that this was a safety recall and also that this issue can increase the risk of “a crash resulting in injury and/or damage to property.”

Transport Canada Recall # 2018-180

Recall Date - 2018-04-12

Last Updated - 2019-10-31

Notification Type - Safety TC

System - Steering

Issued by - LAND ROVER

Manufacturer Recall Number - N197

Units Affected - 8,104

Category - SUV

Recall Details - 

On certain vehicles originally sold, or currently registered in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture. This could allow the power steering gear assist motor to move, causing the belt to slip which could result in a loss of power steering assist. A loss of power steering assist would require additional steering effort which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the aluminum mounting bolts with coated steel bolts and will apply a corrosion-preventative sealer around the gear housing and connecting bolts. If a bolt is found to be broken or breaks during the course of the repair, a replacement steering gear will be installed.

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