Heartopia is more than just a game. For many of us, it is a comforting, creative space where we relax, express ourselves, and feel connected to a warm and passionate community. This petition is written by players who genuinely love Heartopia and want to see it thrive for many years to come.

However, the current gacha system feels increasingly misaligned with the cozy, caring spirit that makes Heartopia so special.

As a dedicated player who actively supports the game, I spent just under £500 across recent banners to obtain all available items—excluding colour variations. This was not because I lacked interest, but because the Exchange Ticket system does not provide enough value to reasonably unlock them. Instead of feeling exciting or celebratory, the experience felt stressful, exhausting, and emotionally draining. For a game built on comfort and creativity, this disconnect is deeply discouraging.

The issue is not the existence of gacha itself. The problem is that the current system lacks meaningful safeguards that respect player time, money, and emotional investment. Low pull rates combined with weak safety nets mean spending does not feel like progression—it feels like gambling without reassurance. When duplicate pulls become the norm and there is no clear path toward a desired item, excitement quickly turns into anxiety. Over time, this discourages even players who want to support the game.

☆ Why the System Needs to Change

➀ Lack of meaningful progression
◦ Without a strong pity system, repeated pulls often result in duplicates with little tangible benefit.
◦ Spending money does not reliably move players closer to specific goals, which makes the experience feel unpredictable and wasteful.

➁ Exchange Tickets function symbolically, not practically
◦ Duplicate pulls typically award very low-value tickets, while exchange items require extremely high amounts.
◦ Even after heavy spending, tickets rarely offset bad luck or allow players to complete sets—especially colour variants.

➂ High cost with limited flexibility
◦ Paying 600 hearts for 60 passes is already a significant investment.
◦ Given current duplicate rates, this can translate to roughly $50 per exchange item, which feels disproportionate to the reward received.
◦ This pricing structure is especially punishing when combined with low pull rates.

➃ Hard paywalls reduce inclusivity
◦ Exhibition passes are largely locked behind real-money purchases, with very limited ways to earn them through gameplay.
Unlike many other gacha or fashion games, there is little opportunity to save or grind toward pulls using unpaid currency.

Together, these issues undermine player trust and long-term engagement.

☆ What We Are Asking For

We are not asking for gacha to be removed. We are asking for a fairer, more transparent system that encourages sustainable support.

➀ Implement a clear, guaranteed pity system
◦ After a fixed number of pulls (paid or earned), players should receive a featured item they do not already own.
◦ Prioritizing unowned items would significantly reduce frustration from repeated duplicates.
A visible progress tracker would help players feel reassured that every pull matters.

➁ Rework the Exchange Ticket economy
◦ Increase the number of tickets awarded per duplicate pull. Lower the ticket cost of exchange items to better reflect realistic duplicate rates.
◦ Allow colour variants to be unlocked incrementally rather than requiring full duplicate purchases.
◦ These changes would allow Exchange Tickets to function as a true safety net rather than a cosmetic one.

➂ Expand ways to earn Exhibition Tickets
• Introduce additional sources such as:
▫ Weekly or monthly challenges
▫ Hobby milestones
▫ Seasonal achievements
▫ Repeatable event tasks
◦ Even small, consistent ticket gains would help players stay engaged without feeling forced to spend.

➃ Improve transparency and player choice
◦ Clearly display pity thresholds and odds in an easy-to-understand format.
◦ Allow players to choose which colour variant they are pulling for, reducing wasted pulls and duplicate frustration.
◦ Consider offering limited direct-purchase options for certain items after a banner ends.

These changes would not remove excitement—they would replace uncertainty with trust.

☆ Why This Matters

Compared to other gacha and fashion games, Heartopia’s system stands out for its high paywall and lack of flexibility. Many comparable games allow players to save unpaid currency, work toward banners over time, and complete sets within a capped spending range. Heartopia currently does not offer that reassurance.

As a global game with a deeply invested community, transparency and fairness are essential—not only for player satisfaction, but for long-term trust and sustainability.

☆ Concerns Regarding Regional Disparity (China Server vs. International Servers)

Many players on the international server have also noticed a troubling disparity in how similar concerns were handled across regions. On the Chinese server, player feedback regarding the gacha system resulted in an official apology and refunds for pulls after widespread community petitions and feedback campaigns. This response demonstrated that player voices were heard and taken seriously.

By contrast, international players experiencing the same systems, odds, and frustrations have not received comparable communication, compensation, or acknowledgment. This difference in treatment has left many players feeling overlooked and undervalued, despite contributing equally—both emotionally and financially—to the game’s success.

As a global game with a shared player base, Heartopia thrives when all players are treated with equal transparency, fairness, and respect, regardless of region. Addressing concerns consistently across servers would go a long way toward rebuilding trust and reinforcing the idea that every player’s voice matters. Equal treatment does not mean identical solutions, but it does require clear communication, accountability, and good-faith efforts to respond to valid concerns worldwide.

This petition is not about demanding refunds—it is about asking for the same level of care, acknowledgment, and willingness to improve that has already been shown elsewhere. International players want to feel included, respected, and confident that their feedback carries the same weight !

☆ Closing Statement

Even high-spending players are beginning to feel powerless under the current system. When both low-spending and high-spending players share the same frustration, it signals a deeper structural issue—one that can be fixed with thoughtful, player-focused changes.

Heartopia holds a special place in many of our hearts. We are signing this petition not out of anger, but out of care. We want to support the game long-term, but support should feel reciprocal.

By improving the gacha system, the developers have an opportunity to strengthen trust, encourage continued support, and better align monetization with the cozy, compassionate spirit that makes Heartopia so beloved.

Please sign this petition to help Heartopia grow into a fairer, more caring experience for everyone !

Thank you sincerely to everyone who has taken the time to read this, sign, or share this petition. Your voice, care, and support truly matter. This feedback comes from a place of love for Heartopia and hope for its future. We believe that with thoughtful changes, the game can continue to grow in a way that feels fair, respectful, and aligned with the cozy, compassionate spirit that brought us all together in the first place. Thank you for standing with the community and for helping Heartopia become the best version of itself !