Petition Closed
Petitioning H&R Block

Refund filing fees, error causing lengthy tax refund delays for customers


About 600,000 H&R Block customers face lengthy delays for tax refunds after a filing error by the tax preparer, the Internal Revenue Service says. We as customers at H&R block have no fault in this, I paid $60 to e-file my return as it was promised i would have it within 21 days i recently got an email from H&R block saying it could be an additional 4-6 weeks to receive my tax refund. I do not know about you but i count on this money to put me ahead through the year; without it i am in a slump that i can not get out of. H&R Block offered their apologies but it is not good enough. The least the company could do is refund the filing fees it cost us to file in the first place
Here is what the e-mail looks like
We are writing to let you know that the IRS has confirmed an issue related to certain education tax credits claimed on Form 8863, which has affected and delayed your tax return. We sincerely regret this inconvenience and want to assure you that we are doing everything possible to work with the IRS and to resolve this issue quickly.

The IRS has informed us and other impacted providers that they are currently processing these returns and should be able to more accurately provide refund timelines via its “Where’s My Refund?” website. Please note this website is updated overnight by the IRS, so you don't need to check it more than once a day. It may take up to 4-6 weeks to process your return. However, some H&R Block clients are already reporting a change in their refund status since the IRS began processing these returns.

As a reminder, at this time, there is no additional action needed if you:

1. Received an IRS letter requesting additional information for Form 8863 and already responded to the IRS; or
2. Have not received an IRS letter about Form 8863 to date.

If you have received a letter from the IRS and have yet to respond, please call 800-HRBLOCK. The customer service agent will be able to better serve you and provide next steps.

If you applied for financial aid through the FAFSA program and you are waiting for your return to be processed, you can take the following steps to finalize your FAFSA application and proceed.

The Department of Education suggests:

You can manually enter the tax return data on the FAFSA application if your return has not yet been processed by the IRS.
Return to the online FAFSA application to update the information when your return has been processed.

This information is posted on the FAFSA section of the Department of Education website.

Please know that we are doing everything in our power to address the processing of your return and we will continue to update you. We thank you for your patience while we work with the IRS to expedite the filing process on your behalf.

So i am urging everyone who is affected by this to sign this petition and demand a refund be made in exchange for the lengthy delays.

Letter to
H&R Block
Refund filing fees, error causing lengthy tax refund delays for customers