Tell Facebook to fix their policy of who controls your Facebook when you die

The Issue

My name is Rosemary Heath. On May 10, 2016, my husband George was killed in the Taunton, MA mall rampage. He was eating at a mall restaurant and was stabbed to death trying to protect a pregnant waitress.

In my time of mourning, I often turned to his Facebook page to remember the funny, loving man that he was. I wasn’t the only one, and I knew I would want to use his page to continue to celebrate his life. But because George and I were not familiar with Facebook’s legacy option before he died, I am now grieving for my husband and fighting Facebook to grant me access to his account.

Facebook’s legacy option allows users to name a person who has access to your Facebook page after you pass. But what happens if nobody is named? The account becomes locked, even for the spouse/partner. This is what happened to me. I had every intention to keep his memory alive through his Facebook page, sharing memories and pictures with his friends and family.

Facebook will not allow me access to my own husband’s page. This is wrong. He was my husband and I'm legally his next of kin. Unless there is a change, what happened to me could happen to you. Shouldn’t the person you committed to for life have control over your page if you were to die?

In cases where a legacy person isn’t named and a spouse/partner is listed in the profile, Facebook should allow for them to be the default legacy person and notify them if someone is attempting to memorialize the account. This change in policy would provide me access to my husband’s account and prevent situations like this from arising in the future.

Don't let what happened to me happen to you! Let Facebook know they need to default to the listed spouse/partner when a user fails to name a legacy for their account.

19,684

The Issue

My name is Rosemary Heath. On May 10, 2016, my husband George was killed in the Taunton, MA mall rampage. He was eating at a mall restaurant and was stabbed to death trying to protect a pregnant waitress.

In my time of mourning, I often turned to his Facebook page to remember the funny, loving man that he was. I wasn’t the only one, and I knew I would want to use his page to continue to celebrate his life. But because George and I were not familiar with Facebook’s legacy option before he died, I am now grieving for my husband and fighting Facebook to grant me access to his account.

Facebook’s legacy option allows users to name a person who has access to your Facebook page after you pass. But what happens if nobody is named? The account becomes locked, even for the spouse/partner. This is what happened to me. I had every intention to keep his memory alive through his Facebook page, sharing memories and pictures with his friends and family.

Facebook will not allow me access to my own husband’s page. This is wrong. He was my husband and I'm legally his next of kin. Unless there is a change, what happened to me could happen to you. Shouldn’t the person you committed to for life have control over your page if you were to die?

In cases where a legacy person isn’t named and a spouse/partner is listed in the profile, Facebook should allow for them to be the default legacy person and notify them if someone is attempting to memorialize the account. This change in policy would provide me access to my husband’s account and prevent situations like this from arising in the future.

Don't let what happened to me happen to you! Let Facebook know they need to default to the listed spouse/partner when a user fails to name a legacy for their account.

Support now

19,684


The Decision Makers

Facebook
Responded
Dear Mrs. Heath, I am deeply sorry for the tragedy you and your family are experiencing. From the video you shared, it's clear that your husband was a caring and noble man and that you loved each other very much. I'm a product manager at Facebook on the team that works on memorialization, and I wanted to reach out to let you know that I'm sorry that your husband's account being memorialized was surprising and upsetting. Our intention is to offer support in times of loss, not to add to the grief that people experience. As you now know, we offer a legacy option to give people a choice about what they'd like to have happen to their accounts after they pass away. If someone choses a legacy contact, then after the account is memorialized, the legacy contact will be able to care for the account in a few specific ways, like changing the profile picture and pinning a post at the top of the Timeline. The legacy contact is not able to log into the account, see private messages, or post as the person. When a person's Timeline is memorialized (regardless of whether or not there is a legacy contact for it), it stays on Facebook as a place to come together to honor and celebrate the person's life. Friends can continue to see all the photos and posts they could see previously and they can continue to post to the Timeline to share thoughts and memories, if they were able to do so before. No one can log in to the account. We do not add a legacy contact posthumously in cases when someone did not select one themselves. Even when there are next of kin, Facebook is not in a position to know what the person would have wanted, and we have a responsibility to respect the choices and the privacy of each account holder, even after they have died. Similarly, we do not un-memorialize accounts as part of protecting the privacy and the security of the accounts of people who have passed away. Please know that these decisions are not made lightly; this is an area that is incredibly sensitive, and the team that develops our policies thinks carefully about how to meet the needs of our global community. Kind regards, Vanessa
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