

Demand Facebook, Instagram, and Meta to Implement a Review Process Before Account Disabling


Demand Facebook, Instagram, and Meta to Implement a Review Process Before Account Disabling
The Issue
I am one among millions who use Facebook and Instagram daily. We upload our photos, connect with our friends, celebrate birthdays, share the work we are doing, spread valuable messages and try to contribute towards everyone being kind and joyful. We strive to create a better planet for all through these platforms. However, my account was disabled without any prior review or discussion because of an AI bot's misinterpretation of a picture I posted - a therapist's hands on a patient's back - which was flagged as inappropriate content.
This incident is not isolated; it reflects the current flawed system where accounts can be disabled based on AI algorithms without human oversight or an opportunity for users to explain their actions. In 2020 alone, Facebook took down 1.3 billion fake accounts (Source: Transparency Report by Facebook). But how many genuine users were affected in this process due to AI errors?
We call upon Facebook and its subsidiary companies like Instagram and Meta to implement a fair review process that involves human judgment before disabling any account. This should include open communication with the account owner about the perceived violation so they have an opportunity to clarify or correct their actions. In addition, Meta, Facebook and Instagram have access to our profiles, our history - they can see all our past posts, our profiles, the kinds of people we are. So why is that not reviewed or considered before disabling an account?
Have monthly reviews, educate us, have random friends chosen from each account to verify whether their friends are meeting community guidelines and standards. Leaving it to AI is tricky, I know, I write code. Just choosing a certain surface area in a particular color can itself be misleading.
I remember what I posted last. If my account was hacked and something else posted after that is not even shown to me, and I'm not even asked if I posted it - and my account gets disabled, how is that fair?
The system should at least ASK - "Did you post this content? Because it doesn't look like your normal posts..." If we say no, then you know our account was hacked into. And if we did, you could tell us - that the AI algorithm picked this up as inappropriate.
The power of social media lies in its ability for people worldwide to connect freely; let us not allow automated systems devoid of context understanding undermine this freedom.
Please sign this petition if you believe in fair treatment for all social media users!

228
The Issue
I am one among millions who use Facebook and Instagram daily. We upload our photos, connect with our friends, celebrate birthdays, share the work we are doing, spread valuable messages and try to contribute towards everyone being kind and joyful. We strive to create a better planet for all through these platforms. However, my account was disabled without any prior review or discussion because of an AI bot's misinterpretation of a picture I posted - a therapist's hands on a patient's back - which was flagged as inappropriate content.
This incident is not isolated; it reflects the current flawed system where accounts can be disabled based on AI algorithms without human oversight or an opportunity for users to explain their actions. In 2020 alone, Facebook took down 1.3 billion fake accounts (Source: Transparency Report by Facebook). But how many genuine users were affected in this process due to AI errors?
We call upon Facebook and its subsidiary companies like Instagram and Meta to implement a fair review process that involves human judgment before disabling any account. This should include open communication with the account owner about the perceived violation so they have an opportunity to clarify or correct their actions. In addition, Meta, Facebook and Instagram have access to our profiles, our history - they can see all our past posts, our profiles, the kinds of people we are. So why is that not reviewed or considered before disabling an account?
Have monthly reviews, educate us, have random friends chosen from each account to verify whether their friends are meeting community guidelines and standards. Leaving it to AI is tricky, I know, I write code. Just choosing a certain surface area in a particular color can itself be misleading.
I remember what I posted last. If my account was hacked and something else posted after that is not even shown to me, and I'm not even asked if I posted it - and my account gets disabled, how is that fair?
The system should at least ASK - "Did you post this content? Because it doesn't look like your normal posts..." If we say no, then you know our account was hacked into. And if we did, you could tell us - that the AI algorithm picked this up as inappropriate.
The power of social media lies in its ability for people worldwide to connect freely; let us not allow automated systems devoid of context understanding undermine this freedom.
Please sign this petition if you believe in fair treatment for all social media users!

228
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Petition created on December 5, 2023