STATEMENT OF EXPECTATIONS

QUEENSLAND BUILDING AND CONSTRUCTION COMMISSION (QBCC)

Building a better Queensland Building and Construction Commission (QBCC) starts with a leadership team that delivers results. I look forward to your stewardship of the Board and collaboration with the Commissioner during what is to be a transformative period for the QBCC.

The Crisafulli Government has set an ambitious housing target - one million new homes across Queensland by 2044. In parallel, preparations are ramping up for major infrastructure delivery ahead of the Brisbane 2032 Olympic and Paralympic Games. Achieving these goals demands a building industry that is more productive, more responsive, and underpinned by a regulator that is modern, accountable, and focused on outcomes.

As you know, the Queensland Productivity Commission (QPC) is undertaking a regulatory review of the building and construction sector and, later this year, will make recommendations to increase productivity without compromising quality and safety. While the QPC's recommendations may inform improvements to the QBCC's operations, Queensland needs a building regulator now that works with consumers and industry to improve productivity.

As Chair, I expect you to drive reform of the QBCC, working with your fellow Board members and the Commissioner to modernise the organisation's culture, systems and service delivery to deliver on these five priorities:

Prioritise customer service - tradespeople, builders, homeowners and consumers must be able to access clear, timely information and receive prompt, well-reasoned decisions.
Embed a culture of responsiveness and transparency across all levels of the QBCC.
Move beyond compliance for compliance's sake, to become a regulator that educates, enables and leads through having a respectful relationship with industry.
Harness digital technologies to improve frontline performance, enhance customer experience and reduce red tape.
Actively support broader building policy reforms, including through the Crisafulli Government's Building Reg Reno agenda to ensure Queensland has the best possible regulatory environment.
In delivering on these internal reforms, the QBCC must also deliver on its statutory functions as outlined in the Queensland Building and Construction Commission Act 1991, being:

• regulate the building industry to maintain proper standards and achieve a reasonable balance between the interests of building contractors and consumers
• providing remedies for defective building work
• providing support, education and advice for those who undertake building work and consumers
• regulating domestic building contracts so as to reasonably balance the interests of building contractors and owners
• regulate building products to ensure public safety and that persons involved in the production, supply and installation of building products are held responsible for the safety of the products and their use
• proper, efficient and effective management of the QBCC.

As an independent statutory agency, the QBCC remains accountable to the Government, Parliament and Queenslanders. I expect the Commission to openly report on its performance, maintain fiscal discipline and align its internal performance and reporting framework to measurable outcomes that matter.

Reform will also require strong collaboration to support the Government's policy objectives. The QBCC must work closely with the Department of Housing and Public Works at strategic, tactical and operational levels to identify risks, lift sector performance, and ultimately make it easier to build in Queensland. This includes delivering Queensland's Building Reg Reno reforms. I expect open information-sharing and engagement with the department, while respecting the QBCC's independence.

The Statement of Expectations will remain in effect until 30 June 2027, unless otherwise amended by me. I ask that you provide a written response through a Statement of Intent by 30 September 2025, which outlines how the QBCC intends to meet the expectations, and that both statements be published on the QBCC's website within 14 days of the Statement of Intent being issued

I look forward to working with you to transform the QBCC into a more customer-friendly regulator that restores confidence in Queensland's building system.

Yours sincerely

Sam O'Connor MP

Minister for Housing and Public Works Minister for Youth

CC: Mr Angelo Lambrinos

CEO and Commissioner

Queensland Building and Construction Commission