I am one person who has seen and experienced the false and/or misleading information and conduct of the Queensland Building and Construction Commission (QBCC).  The QBCC legislation, Act, regulations, practices and procedures needs to change to ensure a fair process and natural justice for every consumer.  Their needs to be protection against every builder; regardless of the size of the company.

The QBCC should not be allowed to:

• investigate themselves once a complaint is lodged to a higher authority
• allowed to govern over the financial decision of the entitlements of 'Home Warranty Insurance' and be redirected to an independent government body
• allow a builder or building company an unlimited period of time to comply with legislation, regulations and/or Act; especially when the local or state law has been broken
• Divert accountability to the Queensland Civil and Administrative Tribunal (QCAT)
• QCAT should be a last resort, not the only avenue to address QBCC and builder issues

My Story:

A fixed priced contract was signed and the commencement of works began by the builder without a building approval.  The property owner was not able to obtain a building approval as the engineer and builder had not completed the required legal documentation so a certifier could be engaged.  A lengthy period of legal representation five (5) complaints to the QBCC and the QBCC Integrity and Complaints department finally resulted in a QBCC Inspector's inspection.

The on-site inspection resulted in defective works being identified by the QBCC without a notice to rectify to which the builder still did not comply.  The property owner has been the sole person facilitating the project of the build through site meetings with the engineer and newly appointed certifier (local council).  The property owner also had to arrange the meeting between the builder and certifier to addresses the illegal and defective works.

The QBCC advise through this whole process was that they could not do anything unless the build was at 'practical completion' or the contract was 'legally terminated'. 

So, what is a consumer to do..........?

• What your home be completed knowing there are defects or structural deficiencies so it reaches practical completion only be de-constructed; or
• Legally terminate the contract and the consumer having to not only then take the QBCC to QCAT when they deny your claim to the 'Home Warranty Insurance' but also the builder.

The consumer spends their time and money (if they have any spare money from building) defending their consumer rights. All the while the builder is a secondary respondent to the QCAT case and keeps building until the matter is resolved in the judicial system for 1-3 years.

Why are the builders not sanctioned accordingly for the deliverance of a product which does not meet consumer law, state building regulation or the building and safety standards that the QBCC is meant to regulate. 

 What hope do first home buyers have with builders?

The premier David Crisafulli made a huge statement on A Current Affair in 2021 about the Labour housing minister not investigating or doing their job effectively; and yet when I made a 10 page submission on 2 January 2025 to the Minister of Housing, Mr. Samuel O'Connor he forwarded my complaint back to the QBCC to investigate "themselves".   Of course the QBCC Assistant Commissioner Gary Saunders and Ms. Emily Roberts the Manager of Building and Technical Inspectorate did not deem my complaint worthy of a meeting or phone call.  

Lets see if Mr. David Crisafulli is as passionate now as the states premier in regards to the reform of the conduct, legislation and compliance for all Queenslanders who are affected by the defective investigation, compliance and oversight of the building industry by the QBCC.