
Decision Maker
Telstra

Decision Maker
Telstra


We have done a lot of work to identify and block spam and other malicious messages to protect our customers. However, telcos don’t have the legal authority to block messages from political parties. The ACMA regulates the Spam Act which defines Spam (and specifically excludes messages from political parties) and the AEC regulates political messages. To lodge a complaint with the AEC, visit the link below.
We have done a lot of work to identify and block spam and other malicious messages to protect our customers. However, telcos don’t have the legal authority to block messages from political parties. The ACMA regulates the Spam Act which defines Spam (and specifically excludes messages from political parties) and the AEC regulates political messages. To lodge a complaint with the AEC, visit the link below.

We appreciate you're passionate about this cause, so are we. When hives and bees are found in our pits, our first call is to contact a local bee keeper to see if the bees can be rehomed and, if not, how else we can protect them. If you believe there are cases where our team haven’t followed this process, we’d be keen to look into them. You can get in touch with us at any time on Facebook or Twitter to let us know.
We appreciate you're passionate about this cause, so are we. When hives and bees are found in our pits, our first call is to contact a local bee keeper to see if the bees can be rehomed and, if not, how else we can protect them. If you believe there are cases where our team haven’t followed this process, we’d be keen to look into them. You can get in touch with us at any time on Facebook or Twitter to let us know.

We’ve been listening closely to what you’ve all shared with us. Any conversation about patient health and well-being is an important one, and one that we welcome. We have been delivering patient entertainment services to 11 hospitals in South Australia in partnership with SA Health since 2012. Any decision to change these services, including pricing, must be made together with SA Health. We have brought this petition to their attention and look forward to discussing with them ways we can improve patient entertainment services, including options on how to make free to air entertainment more accessible to all patients, after the SA election. In addition there a few other considerations: - The current pricing covers costs for hardware, network, licencing and maintenance associated with providing a health compliant device to watch TV at the bedside – this is not a free service for SA Health or us. - The service we provide includes streaming and on-demand movies, internet and telephone as well as free to air TV. - SA Health covers the costs of entertainment service access for many specific types of patients, including those in the chemotherapy units, renal dialysis units, palliative care, and Department of Veteran Affairs Gold and White card holders. We are committed to working with SA Health to implement any changes to in-hospital entertainment in the hospitals we service.
We’ve been listening closely to what you’ve all shared with us. Any conversation about patient health and well-being is an important one, and one that we welcome. We have been delivering patient entertainment services to 11 hospitals in South Australia in partnership with SA Health since 2012. Any decision to change these services, including pricing, must be made together with SA Health. We have brought this petition to their attention and look forward to discussing with them ways we can improve patient entertainment services, including options on how to make free to air entertainment more accessible to all patients, after the SA election. In addition there a few other considerations: - The current pricing covers costs for hardware, network, licencing and maintenance associated with providing a health compliant device to watch TV at the bedside – this is not a free service for SA Health or us. - The service we provide includes streaming and on-demand movies, internet and telephone as well as free to air TV. - SA Health covers the costs of entertainment service access for many specific types of patients, including those in the chemotherapy units, renal dialysis units, palliative care, and Department of Veteran Affairs Gold and White card holders. We are committed to working with SA Health to implement any changes to in-hospital entertainment in the hospitals we service.


Thank you for your comments regarding free to air TV in hospitals. Charging for TV and other services is widespread across Australian hospitals with different providers charging different rates for these services. In major South Australian public hospitals, patient entertainment (that includes TV, internet access, on demand movies and telephone) is accessed via bedside computers. In these hospitals there is no cost for patient entertainment in children’s, renal dialysis, spinal, burns, haematology, oncology, hospice and palliative care wards. For any further information about the South Australian hospital services, please contact the bedside computer information line on 1800 028 680 or go to the SA Health website:
Thank you for your comments regarding free to air TV in hospitals. Charging for TV and other services is widespread across Australian hospitals with different providers charging different rates for these services. In major South Australian public hospitals, patient entertainment (that includes TV, internet access, on demand movies and telephone) is accessed via bedside computers. In these hospitals there is no cost for patient entertainment in children’s, renal dialysis, spinal, burns, haematology, oncology, hospice and palliative care wards. For any further information about the South Australian hospital services, please contact the bedside computer information line on 1800 028 680 or go to the SA Health website:

Thanks for taking the time to share your feedback about the fee we charge some customers for receiving a paper bill or paying in person or via post, which we do not make a profit from. You are not charged this fee if you are a Pensioner, Low Income Health Care Card Holder or only have a home phone service with Telstra. We understand you may not have easy access to receive and pay your bills online. If you are not exempt from this fee you will be charged $1 if you get your bill online and pay in person or by post. You will be charged $2.20 if you receive a paper bill and pay online or over the phone. You will only be charged $3.20 if you both receive a paper bill and pay in person or by post. You can read more about the fee and how it is applied on our website. If you have any further questions please feel free to get in touch online, in store or over the phone.
Thanks for taking the time to share your feedback about the fee we charge some customers for receiving a paper bill or paying in person or via post, which we do not make a profit from. You are not charged this fee if you are a Pensioner, Low Income Health Care Card Holder or only have a home phone service with Telstra. We understand you may not have easy access to receive and pay your bills online. If you are not exempt from this fee you will be charged $1 if you get your bill online and pay in person or by post. You will be charged $2.20 if you receive a paper bill and pay online or over the phone. You will only be charged $3.20 if you both receive a paper bill and pay in person or by post. You can read more about the fee and how it is applied on our website. If you have any further questions please feel free to get in touch online, in store or over the phone.