
Decision Maker
Commonwealth Bank of Australia

Decision Maker
Commonwealth Bank of Australia

We are sorry to hear that Ms Mandarino does not feel that she was treated fairly. Since this change.org post first appeared, we have made a number of attempts to make contact with Ms Mandarino but unfortunately we have not been successful. We encourage Ms Mandarino to make contact with our Group Customer Relations team on 1800 805 605 so we can discuss this issue further.
We are sorry to hear that Ms Mandarino does not feel that she was treated fairly. Since this change.org post first appeared, we have made a number of attempts to make contact with Ms Mandarino but unfortunately we have not been successful. We encourage Ms Mandarino to make contact with our Group Customer Relations team on 1800 805 605 so we can discuss this issue further.

We are sorry to hear that Ms Wolfe does not feel that her claim was managed appropriately. Since being made aware of the change.org petition, we have contacted Ms Wolfe and registered her for the Open Advice Review program (OARp) and also reopened her customer case. We commit to reviewing Ms Wolfe’s claim to ensure a fair and reasonable outcome is achieved.
We are sorry to hear that Ms Wolfe does not feel that her claim was managed appropriately. Since being made aware of the change.org petition, we have contacted Ms Wolfe and registered her for the Open Advice Review program (OARp) and also reopened her customer case. We commit to reviewing Ms Wolfe’s claim to ensure a fair and reasonable outcome is achieved.
We are sorry to hear that Mr Wheatley does not feel that his claim was managed appropriately. Since this change.org post first appeared, there has been an attempt to make contact with Mr Wheatley’s through his solicitor but unfortunately we have not been successful. We encourage Mr Wheatley to make contact with his fund or CommInsure so we can discuss his concerns. We commit to review his claim to ensure a fair and reasonable outcome is achieved. We thank Mr Wheatley for bringing this matter to our attention.
We are sorry to hear that Mr Wheatley does not feel that his claim was managed appropriately. Since this change.org post first appeared, there has been an attempt to make contact with Mr Wheatley’s through his solicitor but unfortunately we have not been successful. We encourage Mr Wheatley to make contact with his fund or CommInsure so we can discuss his concerns. We commit to review his claim to ensure a fair and reasonable outcome is achieved. We thank Mr Wheatley for bringing this matter to our attention.