Victory

Please pay my income protection insurance, my policy was accepted by you and completed by and under the advice of your Commonwealth Bank financial planner.

This petition made change with 43,356 supporters!


In July, 2013, my daughter was diagnosed with a bone infection.  After several months of hospital visits and alot of fighting with doctors and nurses to get my daughter the care she needed (we were turned away from our local hospital 3 times without seeing a doctor and the one time we did I was told she was making up not being able to walk because I was a single mother who worked full time, we had to travel 2 and a half hours to the next town so that I could get her admitted to the hospital there) I was diagnosed with post traumatic stress disorder (PTSD).  My employer made me redundant due to 'business operational issues'.  My Income Protection insurer (CommInsure) said that my claim was accepted via phone and sent me paperwork, a few months later when I still had no money coming through I discovered they were attempting to find medical history to cancel my policy.  After another few months they found something and accused me of lying on my form, later they agreed that I wasn't aware and understood I acted on advice from my financial planner when completing the form (he advised what was and what was not relevent) and so called it 'innocent non-disclosure' - and still cancelled my policy.  I have attempted to discus this with CBA on numerous occasions and have been told that since I have nothing in writing from my financial planner when I set up the claim I can not fight this descision.  My question is how and why would I have anything in writing when the process is that the paid financial planner does all of that?  How many other clients of his are in the same position as me or don't know that they are paying for a policy that would only be cancelled if they made a claim?  And why do CBA staff keep apologising to me for what happened but do nothing to help?

During my battle with PTSD I was also battling with CBA, unable to focus wholelly on my own recovery.  My daughter and I had to move out of our home and I sold alot of our personal possessions.  I have since (almost a year after my diagnoses) moved us back into our home and returned to work.  I am now battling to catch up financially.  I am faced with the horrible reality that selling our home may be the best option for my daughter and I.  I attempted to survive off a single parent pension and begging creditors to give me financial hardship.  I can not discuss my hardship with a CBA financial planner (despite paying a premium which covers the cost of one) as CBA advised my financial planner to cease any contact with me.  

I would like CBA to review their duty of care, to check all of my financial planner's client files and to pay the income protection insurance payments they advised me they would pay before cancelling the policy.

If they were to pay out this claim (approx $25,000 - a very small amount considering their annual profit margins!) I would be able to stop the ongoing calls from creditors and pay the arrears on my mortgage, ensuring that my little girl and I can stay settled after an already very rough time.

 

Thank you for taking the time to read my petition.  Please help me keep our home and raise awareness of CBA's terrible duty of care and poor practices.



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