Airbnb Breach of Contract Class Action Lawsuit (
Violate cancellation policies)
In the current delicate situation that the entire world is going through today, Airbnb, in the name of "Health security is affecting all its Hosts registered on the platform, and is refusing to bear the costs of cancellation by the guests, since in the last week through a statement announced that all their guests will be able to cancel the reservations made in a certain dates, receiving a full refund (Refund paid by the Hosts) evading their responsibility towards the hosts and breaching their contracts and cancellation policies worldwide. We agree to take steps for not spreading the virus, like offering clients cancelation alternatives to encourage people not to travel in this delicate times, but Airbnb should reimburse guests directly, not the hosts. They are nothing without the thousands of properties that the hosts make available to their platform so that clients from all over the world can book.
Remove illegal Airbnb listings in Nagorno-Karabakh #StopAirbnbInKarabakh
#StopAirbnbInKarabakh Nagorno-Karabakh (Dağlıq Qarabağ) is an internationally recognized territory of Azerbaijan, which is currently facing illegal Armenian occupation. As a result of Karabakh war which was triggered by Armenian separatists, around a million of Azerbaijani citizens were forcefully expelled from their native homes by Armenian occupants and were left homeless. Airbnb - a well renown holiday rental service website - is currently operating in Nagorno-Karabakh and promoting listings of illegal Armenian settlers. While Airbnb does not allow hosting in a few other illegally occupied territories, the website discriminates against Azerbaijan as some kind of exception to this rule. Considering the fact that the company’s aim is to promote staying with locals, the fact that Airbnb allows illegal Armenian settlers in Nagorno-Karabagh to host travelers is an absolute disrespect to the thousands of Azerbaijani refugees that lost their homes during the conflict. Moreover, Airbnb is violating the sovereignty of the Republic of Azerbaijan and its territorial integrity. I have personally contacted the company asking them to clarify the issue, but the company ignored my requests and provided no statement regarding Nagorno-Karabagh whatsoever. While the company neglects my requests, with this petition I would like to once again invite Airbnb to reconsider its unfair practices in Nagorno-Karabagh and its support of international hostility and conflict. #StopAirbnbInKarabakh
Airbnb: Restore Judea and Samaria Jewish Listings
To: Greg Greeley, President of Homes Belinda Johnson, Chief Operating OfficerBrian Chesky, CEO We are in shock over Airbnb's decision to ban only Jewish owned listings from the disputed regions of Judea and Samaria (West Bank.) Meanwhile, the company has not removed the Arab-owned listings from the same areas, thus deepening the injustice and revealing a blatantly discriminatory policy. On Airbnb's webpage titled "Diversity at Airbnb", Brian Chesky CEO, Co-founder of Airbnb writes: "At the heart of our mission is the idea that people are fundamentally good and every community is a place where you can belong. I sincerely believe that [discrimination] is the greatest challenge we face as a company. It cuts to the core of who we are and the values that we stand for." As you may know, the regions of Judea and Samaria (West Bank) are home to over 750,000 Jewish people spread out in 200 communities, including those located in the east side of Jerusalem, Israel's Eternal Capital City. We hope that Airbnb will leave politics in the hands of the politicians and continue to allow the law-abiding Jewish residents of Judea and Samaria region to take part in the wonderful project that is Airbnb. Please hold your own words true by fighting discrimination wherever it may be found and continue to believe that "every community is a place where you can belong."
Airbnb, put back IDR (Indonesian Rupiah) in the supported payment currency!
I have done many airbnb bookings while travelling abroad, all these bookings were done with the local currencies. I also hosted my own airbnb listing in my hometown. Lately, several people are complaining about why booking my listing cannot be done in rupiah. They asked, I have no clue, and those bookings are mostly lost. Then I want to travel to Surabaya, this time I tried to book an airbnb listing. And the same thing happened to me. All prices are shown in rupiah, and as I progressed to payment, it can't be finished using rupiah. I was told to change currency or change my payment method. I tried the later and was not succesful. Then I saw that the currency setting on the bottom right corner was IDR, I changed that to USD, and I can complete the payment. The funny thing is that after I changed to USD, IDR was no longer in the option, it's gone. I contacted Airbnb support about this. They replied that IDR was no longer supported since October 20th, 2017. I don't understand, why it's no longer supported, but many people still has their currency set to IDR, including me. I bet many other people have the same problem booking listings in Indonesia because of this issue. So Airbnb, you owe us an explanation why IDR is no longer supported. I saw you supported many other local currencies. And if there is a valid reason behind that, why did you still put IDR as default setting, still show the prices in rupiah, but then throw error saying booking cannot be done in rupiah during payment. That's ridiculous, as if you want to make it harder for us to use your service unnecessarily. I think this change is not well thought and was put in a hurry without much consideration. But most importantly, I think it's fair to ask you to put back IDR as supported payment. Why should we as Indonesian do our booking in USD or any other foreign currency for booking an Indonesian listings. Think as if you as a US resident would book listing in New York, but at the end you're shown that USD is not supported, and you have to change your currency setting to IDR. Ridiculous I think, and I think many others will agree.
Airbnb’s NEW cancellation policies are ABSOLUTELY WRONG
How are the Airbnb Cancellation Policies going to change? With an email sent on the 15th of September, Airbnb has informed Italian hosts that it will soon make big changes to the rules that define when and how guests can cancel a reservation. Airbnb is planning to introduce an update to the Cancellation Policies and a corresponding increase to the host service fees. Unfortunately the pages explaining the pages on Airbnb are only visible to Italian hosts... However, a detailed explanation of the changes is available here. In short, what is going to happen is the following: - Each cancellation policy will have a grace period, i.e. a set period of time before a reservation when a guest can always cancel and receive a full refund. - The Moderate and Strict policies (less favourable to the guests), will be accompanied by an increase in host service fees, from 3% to respectively 4% and 5% to keep into account the extra protection from cancellations - Guests that cancels pre-trip will not be charged the guest service fees, making cancellations truly 100% refundable The rationale that Airbnb is putting behind this is that by having more relaxed terms, more guests will book, and that this will compensate a likely increase in cancellations. >> HERE a comparison with the Old Policies ** PLEASE, SIGN THE PETITION IF YOU WANT TO SAY NO! **
I stopped using AirBnB when they started to discriminate Jews
ProblemFrom 19 November onwards AirBnB officially discriminates Jews.SolutionIf enough decent people stop using AirBnB's services, hopefully this will change."Airbnb blacklists Jewish apartments in Judea and Samaria - not Palestinian apartments, not apartments in Turkish occupied Cyprus, in Moroccan occupied Sahara, not in Tibet or the Crimea. Airbnb’s policy is the very definition of anti-Semitism. No one should use its services."Michael Oren, member of Knesset
Demand Airbnb to issue refunds to bookings impacted by COVID-19
As a result of COIVD-19, thousands of bookings made through Airbnb have had to be canceled. Several people have already had to cancel important events such as weddings, graduations, and honeymoons. Airbnb is not making the experience easier, and they are adding stress to an already stressful time. Airbnb is only refunding guests until the end of May, even though travel bans are present well beyond that date (ie. Canada is not allowing international travelers until at least June 30th). Anyone that has canceled a booking beyond May 31st as a result of COVID-19 is being told that their extenuating circumstances policy does not apply. Those that tried to be respectful and give their host and the company as much advanced notice as possible, are being told to bad. Airbnb has now added in fine print that even if the date is extended beyond May 31st if the bookings have already been canceled (due to COVID) a refund will not be issued. This means the company is profiting off of COVID, while many are left to financially struggle. This is unfair as several other travel-related businesses are offering refunds or at least credits. For example, American Airlines is offering hassle-free credit that can be done very simply online. We are asking that Airbnb be banned from operation until they are able to sort out a policy that works for both the guests and the hosts.
Stop Airbnb from increasing its IPO by bankrupting hosts.
"Alone we can do so little; together we can do so much." – Helen Keller On March 14th, Airbnb retroactively changed its terms of service agreement despite a contractual obligation to Hosts, which provided them a 30-day waiting period before any changes took effect. Hosts learned of the policy shift from news reports that day. The very next morning, funds were withdrawn from the host’s accounts. This pattern repeated itself as Airbnb continued to announce new changes that were designed to win the hearts of the travelers at the Host’s expense. As of posting, Airbnb issued over $2 Billion in refunds. In April, Airbnb announced more changes and begun issuing refunds in the form of Travel Credits, which could be used anywhere in the world. The said credit will expire 12 months from the date of issuance. Unused credits will be converted to unearned revenue and will end up increasing the company’s IPO. Even extremely conservative 20% estimates of unused credits will add $400 Million to Airbnb’s profits. Airbnb Hosts Collective and Enrico Schaefer, a litigation attorney specializing in the global protection of business interests, are committed to organizing and supporting more than 10,000 Hosts from all over the world who demand better working conditions, transparency and accountability from their once partner – Airbnb. We have created a self-help platform to guide Hosts around the world to file individual arbitration claims against Airbnb. The cost to file - $350.00. How did all of this happen? Airbnb offers both Hosts and Guests options with regard to their cancellation policies. Both the Travelers and the Homeowners were able to choose which option would suit them best. The host was able to pick between “Flexible” and “60 Super Strict” cancelation policies, while the Traveler was able to search for lodging based on their preferences of such policies. Often the price of lodging varied based on their selections, with the “Flexible” cancelation policy homes accruing a premium rental rate than those with a “Strict” policy. The Flexible Policy would permit the Guest to cancel up to 24 hours before arrival and get a full refund. A “60 Super Strict” policy would only allow the guest to receive a 50% refund if the reservation is canceled less than 60 days before arrival. The contractual obligation between those parties began at the time of the booking. Airbnb also added an Extenuation Circumstances Policy (ECP) to the terms of service, which would allow a Guest to request a full refund when special circumstances occurred. For example death in the family, severe illness, and Endemic (Example: an outbreak of Malaria in one region). All requests were to be handled on a case by case basis and required documented proof. On March 14th, Airbnb made an announcement to press, updated their ECP, and began offering Guests full refunds for reservations between March 14th and April 14th, which later extended to June 30th. No documentation was required and the mass refunds were issued. This action effectively bankrupted Hosts around the world as those refunds were immediately withdrawn from their bank accounts. Amber Carpenter, VRM Intel writer, in her article "Airbnb demonstrates lack of strategic thinking in response to COVID-19" said: “Only time will tell how the industry will assimilate the behavior of Airbnb during the COVID-19 pandemic. As the youngest major OTA at the table, Airbnb has proven it is prepubescent at best. Emotionally reactive, inexperienced, and proud, Airbnb turned the volatile COVID-19 pandemic into a deceitful public relations game that ensured no winners. Mercurial strategies litter the timeline of communications and policy announcements from early March to date. As the timeline suggests, the initial pro-guest policy of offering 100 percent cash refunds quickly deteriorated into a convoluted maze of qualifications a guest had to navigate to seek relief.Airbnb refers to hosts as partners, yet when it comes to liability, the Hosts are continuously left unprotected. Travel related interruptions in most aspects of the travel industry are covered under Travel Insurance. For example, most airlines offered full cash refunds only to travelers who purchased travel insurance and credits to those who did not. Airlines are also not required to offer cash refunds unless they themselves cancel the flight. In most cases, they offer credit for a future flight. Airbnb has betrayed the trust of both Hosts and Guests by not acting within their own guidelines and constantly making changes to their ECP without regard to consequences." The Timeline of endless changes to Airbnb’s Extenuating Circumstances Policy (ECP) and legal arguments include: Airbnb did not advise hosts about upcoming mass refunds until they had already made the decision and announced it to the press. Airbnb failed to follow its own terms of service by providing 30 days-notice on changes to its policies. Airbnb secretly changed ECP terms from “Endemic” to “Epidemic” to push blanket refunds. Airbnb created a new policy for Covid-19 in March and retroactively applied it to previously made reservations. Airbnb voided the “Strict” and “Super strict” cancellation policies offered by hosts, which are material terms to the contract and are rendered meaningless unless enforced. Airbnb failed to follow its own terms and process in handling extenuating circumstances claims. Whereas, -mass approvals of all claims are prohibited by their own terms. Airbnb encouraged mass cancelations instead of travel date changes. Airbnb changed their policy from cash refunds to Airbnb travel credits, while taking cash funds from hosts. Airbnb refused to attach those credits to the original listing and used those funds for needed cash flow. Airbnb initiated a new cleaning protocol without any support in how it can be implemented. Professional property managers and experienced homeowners began offering travel credits and rescheduling travel dates for up to 24 months as early as February in some regions. The host initiative was terminated by Airbnb’s March 14th announcement of blanket refunds. Rather than supporting hosts in this effort, Airbnb dictated that cash refunds must be issued and - then 4 weeks later begun offering Airbnb’s travel credits, but those credits would not be exclusive to Host’s listings. Amber Carpenter states: "The irony is that experienced hosts around the world were offering travel credits from the beginning, only to be blindsided by Airbnb’s heavy-handed and short-lived campaign to win the hearts of guests with 100 percent cash refunds. This initial move by Airbnb turned property managers’ gracious offers of travel credits into heated debates with guests who claimed that the “right thing to do would be to give a full refund.” Confused guests who could not get through to Airbnb were attacking property managers through any means possible and demanding the full refund that Airbnb promised, although the hosts did not have any of their funds. Guests who had cancellation requests that did not meet the constantly evolving Airbnb criteria were left in limbo, trying to navigate the complex process of initiating a special refund request on the Airbnb platform." As a consequence of Airbnb’s actions, a large percentage of hosts started filing for bankruptcy. By mid-April Airbnb was also experiencing cashflow issues. As stated earlier, their next solution was to offer refunds in the form of travel credits that could be used at any Airbnb listing around the world. However, the funds were still withdrawn from the original Host’s accounts. They also extended the policy to allow travel credits to be used at “experiences” such as wine tastings, guided tours, and yoga sessions. Many of those travel credits will go unclaimed by Guests, taking into consideration the vulnerable state of the travel industry for the next 12 months. What that percentage will be is yet to be determined. However, even extremely conservative estimates of 20% will equal to $400 Million Dollars. Those unused credits will not be refunded to Hosts, from whom the money was taken, rather it will be converted to unearned revenue for Airbnb, and end up on their Profit and Loss statement at the end of the fiscal year. The cumulative effect of these changes has disrupted the vacation rental industry and poisoned Airbnb culture. Airbnb’s initial COVID-19 Pro-Guest PR campaign has left both Hosts and Guests with unanswered questions. In April, Airbnb changed its EPC once again and started offering Guests a choice between full cash refund and travel credit. Hosts were conscripted into serving as an extension of Airbnb customer service and were forced to approve Guest’s requests for full refunds. However, by doing so, Hosts would be directly contradicting their various cancelation policies, established at the time of booking. The anger and frustration felt by travelers trying to navigate the complicated policies were redirected at Hosts, whom guests held directly responsible for not receiving the cash refund promised by Airbnb. After push back from homeowners and property managers, Airbnb set up a $250 Million Dollar Relief Fund for hosts. Before the avalanche of changes from Airbnb, the Host and the Guest agreed to accept a 50% loss from the canceled booking: with “Strict’ and “Super Strict” cancelation policies. The change to EPC now allowed Guest to receive a full refund while giving the Hosts only 12.5% of the canceled booking from the fund. This humiliating gesture was announced at the same time, as Airbnb’s extension of the new COVID-19 refund policy, which allowed Airbnb to continue withdrawing funds from Hosts accounts for an additional eight weeks. In order for Hosts to become eligible for the Relief Fund, the Guest had to agree to accept the Airbnb Travel Credit. In the event, the traveler demanded a full cash refund the Host would NOT be able to seek relief from the newly established Fund. At this point, neither hosts nor the guests were informed of the consequences of their decisions leaving Airbnb as the beneficiary. Airbnb proved one point and one point only; their PR machine is impressive. However, the leadership team is inadequate, inexperienced, and lacks strategic thinking. Airbnb has repeatedly demanded sacrifice from hosts, without notice or recompense. This arrangement is no longer acceptable. Airbnb Hosts Collective is calling for the following: Airbnb must offer travel insurance and eliminate the Extenuating Circumstances policy in its entirety. Airbnb must provide better communication, transparency, as well as accountability to hosts as full and equal partners. Airbnb must refund Hosts all COVID-19 related cancelations under Strict and Super Strict cancelation policy Airbnb terms of service prohibit hosts from filing a class-action suit. However, it does not prohibit hosts from collectively demanding better terms or even accountability to the previously agreed terms of service. By joining Airbnb Hosts Collective, you will have access to a self-help platform and will be able to file an arbitration claim for COVID-19 refunds from Airbnb. "Great things in business are never done by one person; they're done by a team of people." – Steve Jobs Whether you have one rental property or manage hundreds, we ask you to stand united behind these demands. Airbnb Hosts Collective is committed to organizing and supporting 10,000 hosts ready to file an arbitration claim against Airbnb. The cost to submit an arbitration claim is only $350.00. No other contingency fees apply to this action. Our platform provides supporting videos to guide Hosts through the arbitration and discovery process. We ask you to join our Facebook group, and spread the word to other Airbnb hosts by sharing this campaign on your social media. We will continue posting updates and pledge to keep you informed of all changes Airbnb will inevitably continue to make. Together, we can affect changes that will provide security and accountability to the community of Airbnb homeowners and property managers. Please join our Facebook group and let’s make history together.
Tell Airbnb to Help Small Businesses in This Crisis
Airbnb is pulling rank and using their "extenuating circumstances" policy under the Coronavirus and refunding guests 100% of what they paid. This is a good thing and what they should be doing! What is not good, is that regardless of the Airbnb hosts cancellation policies, the host is left without any income from this booking and many hosts on Airbnb all over the world, (an estimated 650,000 small businesses) are being left in terrible situations right now, possibly unable to make mortgage payments come April 1st. Brian Chesky, CEO and Co-founder of Airbnb, has an estimated net worth of $3.8 billion. We are asking Airbnb to do the right thing and help take the hit to help hundreds of thousands of small businesses around the world and still pay out 50% of what the host would be receiving on the booking.
AirBNB's UNFAIR treatment of HOSTS amid COVID-19
AirBnB, you have abused and neglected the rights of your Hosts. You bite that hand that feeds you. Without us, you would not have guests! It is not your right, to decide what to do with OUR earnings. Many Hosts are outraged and not accepting this! You need to implement a new system and stop screwing us! You can offer credits to guests for future stays, for example, or use the VRBO model which "suggests" Hosts to refund their guest but leaves it to the sole "Discretion of the Host" . These are legally binding contracts that we engage in as hosts, and travelers should be taking their own measures like purchasing travelers insurance. Why should we carry this weight? We have lights to keep on, bills to pay, mouths to feed, and for many this is their SOLE income. Shame on your AirBnB for throwing us under the bus, and we are NOT Standing for it! Many on the forums are stating they will remove listings, only use VRBO, remove instant booking, raise rates and it will get worse! You will love business for making this daring action on our behalf, a community that is the lifeblood of your business and YOUR income! We will sign this petition and show you this is unacceptable AIRBNB and you need to change this plan immediately.