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Discrimination and Inequality
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I'm not an LDS member, but I fully support this movement. The scope of animal cruelty in modern factory farms is unimaginable; it's an ethical disaster, and despite this, almost nobody knows about or cares about it.
Jude supported: Make Cafeterias Vegan (Fully Plant-Based) in the Church of Jesus ChristAfter years of qualifying for DAS, I was denied. Not only did it make my experience, difficult, but brought such anxiety as the alternatives make you talk and disclose personal information in in my case very embarrassing information to cast member. I literally had a cast member directly ask me what my issue was and made me tell them just to then deny giving me an option that could work. How sad that for someone whose life has been altered by something beyond her control, who needs the accommodation, and who has tremendous anxiety over being put in this position, I have been made to feel embarrassed, deserted by a company that I have supported for years, and singled out in a direct discrimination as a non neuro diverse adult. To say that the only people who need accommodations are people who don’t understand standing in line, which is what I was told, and to be assessed by non-medical people, is an insult. And for Disney, to essentially expect all those used to qualify for gas to shell out hundreds of dollars for accommodations essentially is 100% wrong. This is not the Disney that Walt would have wanted! I only wish these people are making the decisions could suffer like those of us who have legitimate reasons for the DAS; I am sure we all would gladly not have our issue/diagnosis if we could.
Marci supported: Stop excluding disabled people from Disneyland and Disney World with new policyMy family and I went to Disneyland when I got my first piwet chair in 2012 and We were treated so well by using the disabled pass. I felt for the first time in a long time that I belonged, that I could participate instead of always being on the sidelines.I am thankful for that trip .
I am so ashamed of Disney for ruining that for us physically disabled people along with developmentally disabled people they will not accept. They say they talked to “experts” how About talking to your guests and their experiences and also about their disability - it is not a one size fits all thing you know! Each disability is different be physical or mentally and should be treated as such. I am appalled at the disabled people who abused the system- they should be banned by Disney but the rest shouldn’t have to pay a price.
It makes me sad that I will never again go to Disneyland or ever visit Disneyworld. Especially now that I lost the lower half of my left leg. And I can no longer walk anymore.
Disneyland was the one place I felt the same as everyone else. It’s a shame they took that away.
Tina Fink
Tina supported: Stop excluding disabled people from Disneyland and Disney World with new policyMy experience was deeply upsetting and discriminatory I endured during my attempt to renew my Disability Access Service (DAS) pass at Disneyland. As a devoted annual pass holder and long-time admirer of the park's magic, I am profoundly disappointed by the insensitive and unprofessional treatment I received.
In 2016, I suffered a severe stroke requiring six hours of brain surgery. This resulted in ongoing neurological challenges, including a seizure disorder exacerbated by stress and anxiety. These conditions, while not visually apparent, significantly impact my ability to navigate the sensory overload and crowded environments of Disneyland. I have utilized the DAS pass to manage these challenges and enjoy the park with my husband, my primary support person.
I met with an agent wearing a face mask virtually to renew my DAS pass. Instead of a compassionate and understanding exchange, I was subjected to a humiliating and demeaning interrogation by a young male employee. He instructed me to adjust my lighting, demonstrating a lack of professionalism and sensitivity. He then proceeded to question me about my ability to perform routine tasks, specifically asking if I could "go to the grocery store and work." I explained that I utilize curbside pickup for groceries and work from home with accommodations, highlighting the fact that my disabilities manifest differently in various environments.
Despite explaining my medical history and the impact of my conditions, I was denied the DAS pass. The employee stated that medical documentation was not accepted, yet refused to acknowledge the validity of my invisible disabilities. He then offered a temporary solution of three FastPasses for three pre-booked visits, which is not a sustainable or appropriate accommodation for my ongoing needs.
Furthermore, he suggested that my husband wait in line while I waited at the ride entrance, which I explicitly declined due to my anxiety and fear of being separated from my husband, especially considering my history of seizures, including an aura experienced at Disneyland. His response, "ok, just throwing it out there," demonstrated a lack of empathy and understanding of my concerns.
The employee informed me that I could reapply for the DAS pass, but if denied, I would be ineligible to reapply for six months. This inconsistent and contradictory information added to my confusion and distress.
The entire process was deeply humiliating and triggered significant anxiety and panic attacks, which I have experienced previously when attempting to renew the DAS pass. This experience has significantly diminished my enjoyment of Disneyland, which has always been a source of joy and magic for me and my husband.
I implore Disneyland to:
* Conduct a thorough review of its DAS application process, ensuring it is sensitive, respectful, and inclusive for individuals with invisible disabilities.
* Provide comprehensive training to all employees involved in the DAS process, emphasizing empathy, understanding, and the recognition of invisible disabilities.
* Reconsider its policy regarding medical documentation and establish a clear, standardized process for its submission and review.
* Establish a transparent and accessible review and appeal process for DAS denials.
* Ensure that interactions with guests regarding medical information are conducted in a private and respectful manner.
* Address the conduct of the employee in question, ensuring that all employees adhere to professional and empathetic standards.
We used our 3 scheduled visits and booked a few more, but my health was more important; I only wish Disneyland thought the same.
leila supported: Stop excluding disabled people from Disneyland and Disney World with new policyI haven’t been able to enjoy the parks since the height of the pandemic. The lines and crowds and be overwhelming for a veteran with multiple orthopedic injuries and PTSD. I don’t go to the parks often and when I do, the ECVs are usually waitlisted.
Johnny supported: Stop excluding disabled people from Disneyland and Disney World with new policyFor such a "woke" organization, you are really discriminating against those with disabilities. Having MS, I have a lower quality of life. Anyone with a disability has a lower quality of life, and Disney as a corporation, already price gouges the American consumer. So you want me to spend $1000s of dollars for a good time, where I am discriminated against and am treated like a normal person when my body clearly has other plans? How dare you. Do better.
Megan supported: Stop excluding disabled people from Disneyland and Disney World with new policyIt's a real shame that so many people have "faked" disabilities in order to beat the system that Disney feels that it needs to discriminate against certain disabilities in favor of really just one. Also, shame on you Disney for being this extreme and discriminating against Americans with Disabilities. Certainly it would be better if you would do the third party application for DAS eligibility like Busch Gardens and Universal as well as several other theme parks. I see this as nothing more than price gouging. If we hadn't already paid for our non-refundable trip, I would cancel. It is not plausible to expect me, who suffers from Multiple S lerosis to wait in line in my EV scooter which doesn't fit in most Disney lines anyway to try to wave down a cast member if I need to request a return to queu. Especially since you even said that there isn't consistency with rides, that "they all do it differently." I also can't believe that you had the audacity to refuse a DAS to my son who suffers from seizures! Seriously?! In order to beat the wait times that our bodies can't handle, we will now have to spend hundreds more on lightning passes. We won't be coming back after this trip. How dare you discriminate. You are violating the ADA!
Kessley supported: Stop excluding disabled people from Disneyland and Disney World with new policyFeb 24, 2025 I renewed my Disney World Annual Passes and called in to renew my DAS which I’ve had approved twice before. I spoke to the first representative that started off by asking why I needed the DAS pass. I began to explain that I am in the spectrum, as well as having a a cognitive disability, severe anxiety , and panic disorder. In the past I was approved with these health conditions. Well, now they have medical professionals that “CONSULT’S” you over the call. At this point, I am confused as to why do I have to disclose any of my medical information with someone that is not even my doctor. After the whole explanation to the medical professional she just tells me I’ve been denied for the DAS pass without an explanation or reason for denial. I get transferred back to the cast member to just continues to tell me that I’ve been denied again without an explanation or reason and I went ahead and asked to speak to a supervisor because I was not in agreement with the decisions and I wanted to appeal. I was later transferred to the Supervisor, which as well told me that I do not qualify for the DAS pass. So I continue to explain to him then that I also had a son in my party that also checked all the boxes for the cognitive disability because he does have ADHD,ADD and dyslexia and he just tells me that I have two chances to apply for the DS pass that I would just hang up and call back and speak to another representative to apply for it in regards to my son. I did exactly that, and even though I thoroughly explained to them the severity of my son‘s disability of having unannounced meltdowns, has a hard time sending in queue due to the sensory overload, they denied me once again. Now this second representative, I spoke to was so rude that when I told her this was so wrong and was a discrimination towards people that actually need the DAS pass due to their disabilities she went ahead and tells me that if I was not able to have a civil conversation, the conversation was over and just hung up on my face. I believe that something needs to be done because this goes against human rights with disabilities.
Perla supported: Stop excluding disabled people from Disneyland and Disney World with new policyEmail sent to Disability Services Disney Parks:
To whom it may concern
As an annual pass holder in different occasions for many years I was very disappointed this past year when I tried to renew my DAS pass and it was denied, having the same disability situation with which I was able to obtain it previously many times.
My annual pass expires mid January and now it doesn’t make sense for me to renew it since I will not be able to enjoy the parks having to wait long times in queue, which because of my mental state at the end of the wait will not allow me to fully enjoy the attraction.
I believe Disney is becoming discriminatory against people with disabilities, denying people like me the possibility of really enjoy the parks with minimally discomfort due to my disability, which as I mentioned before, was good enough for me to be elegible for a DAS pass on many occasions.
I have tried the alternative options that Disney suggests for disabled people, but they haven’t worked for me, I guess I have been so used to the convenience of the DAS pass that anything else seems to be a band aid that Disney is trying to implement to justify it’s discrimination against people with disabilities.
I have been a Disney fan for almost 50 years, so this change in which Disney treats people with disabilities is very disappointing.
So I guess that after all this years enjoying Disney I have no choice but to say goodbye Disney, it was a good relationship until you decided I was no good enough for you because of my problem.
Regards
Daniel Sauerteig
Daniel supported: Stop excluding disabled people from Disneyland and Disney World with new policyMy husband has a legal handicap with a disability card. He can’t stand or sit for long periods of time because of nerve pain. They questioned grocery lines. That only one time a week maybe if he goes for 10 mins in a store line vs hours of walking and standing in Disney world. Without going into too much of his handicap they denied the DAS accommodation but recommended other options well we were actually denied the other option specifically at slinky dog dash the cast member said that he needs to attempt the line. After hours of walking around and sitting to rest when needed he is nos denied an accommodation option which this was our 2 attraction that we attempted this on. I contacted a DAS cast member explaining that the other accommodation was denied to us he has to attempt the ride line he wasn’t even going to go on this trip but we are celebrating my daughters birthday she’s nos upset it’s not working out and I can provide his disability paperwork. The DAS cast member did absolutely nothing to help us. We were forced to purchase what we could and even the availability to purchase wasn’t available. This ride was my daughter and husband’s ride at Disney together it’s a tradition they do together and it didn’t workout for them. We haven’t been to Disney world in over 3 years we don’t go much because it’s not an easy trip for my husband due to his disability we planned this for her birthday that being said we live a plane ride away there’s no abuse DAS on our part and we have a legal disability document physically you can see his muscle atrophy and we received no compassion or support. It sad to have to call in a middle of a theme park at Hollywood Studios sitting on the ground explaining to a DAS cast member that there options did nothing to support your disability.
MaryJo supported: Stop excluding disabled people from Disneyland and Disney World with new policyYou’re not alone — a community of supporters is ready to back you.
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