Sony has forayed into the smartphone business by its USP of manufacturing phones with dust and water resistant capabilities. But since all handsets are not strictly checked for meeting these norms, people with defective pieces are left in the dust, for no fault of their own. Sony should stop this specific branding of a "Guarantee without a remedy specified" in their products. A company which once had stellar quality products and customer satisfaction has now shifted towards a more focused 'sell by advertisement' model of selling their products. Futher, the customer service centres do not effectively redress the problems of the customer, which is further aggravated by the fact that the service centres are ill-equipped for the same. A company which is on the cutting edge of modern day technology should not be indulgent of such practices, and I would like to bring this to the attention of the people in charge.

I bring this to the attentionof Sony: Mr. Kazuo Hirai, Mr. Howard Stringer, Mr. Akio Morita, Mr. Masaru Kato, Mr.Kunimasa Suzuki, Mr. Kenichiro Hibi and all the other primary corporate members of this conglomerate of Sony Global, to please take a positive and constructive look towards this specific concern and work towards the same.