Because of this pandemic, the airline(IndiGo) suddenly cancelled the booking. And Indigo has already refund our money to the booking agency Yatra.com. The booking agency(Yatra.com) now not responding to our emails and we are unable to contact Yatra.com. They are not refunding our money yet.

Indigo Email for Cancel Flight on 13th November'2020:

This is in reference to your booking under the PNR-XMTKPD.

Your flight 6E 2393 from DEL to RPR on 06Dec2020 is cancelled due to COVID-19 travel restrictions. We are in the process of rebooking on best alternate flight. In the interim, should you wish to rebook on alternate flight or cancel and process refund click on Plan B.

Yatra.com Email for refund money on 30th November'2020:

Dear Laxminarayan,

Greetings from Yatra.com!

This email is regarding your refund request under booking reference number 2410200026740.

We would like to inform you that a refund of INR 5844 for your booking is being processed which may take 7-10 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.

Please find below the total amount of refund that will be processed for your booking.

Total Refund to your Credit Card: INR 5844 
Please find below the bifurcation of the refunded amount:

Ticket Cost: INR 6444(including seat)
Airline Cancellation Penalty Deducted: NA
Refund from Airlines: INR 6444(including seat)
Promotional Discount Deducted: INR 600
Yatra Service Fee Deducted: NA
Total Refund Amount: INR 5844 
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.

Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers.

We thank you for your patience and patronage.

Regards,
Geeta Negi

Domestic Flight Service Team
Email: support@yatra.com
Yatra Online Pvt. Ltd.

26651165

When the booking agency didn't helped their customers then why we as a customer will suffer these types of problems by the booking agency. 

So, by signing this petition Supreme Court and Govt. have to understand the customer problems and resolve it.