Well, as a personal reference, we had been fine with this supporter as long as I can remember, however about seven months ago (dating this September 30th of 2012) in February, we started seeing major drops in our service (we had been paying for 3 mbps at this time, and it had constantly dropping below 1 mbps, which would be down 66% of what was promised.) We switched to their 12 mbps package they released with Merge on May 1st, this first day we had our 12 mbps, afterwards we didn't seem to ever get past 6, and so we contacted tech, because who wants half of what they're paying for. Technicians told us it was because too much bandwidth in the area was being pulled, and that was during the middle of June, so we dimmed our service down to 6 mbps. Well, It's been 3 months of facing endless jitter, (internet term used for quality spikes.) we're constantly under 2 mbps even, and during busy network times (anytime that isn't from 1 a.m. to 8 a.m.) we are usually under 0.5 mbps, which might be fine for people who run simple things like Facebook, (if you use an app on Facebook it won't really respond well at all without a few hours worth of buffering) however, along with when we switched to the Merge packages, and upgraded our service from 3 mbps, we also purchased a Roku, (Wireless device for playing Hulu Plus, Netflix, and other streaming sources) for $69.99, which we got back from a rebate, almost a month later after purchasing. Although, we were also with that deal promised to have Hulu Plus free for six months, which we only got free for one month and now we're paying for a service we can't use because of the service that we're paying for that isn't providing. I play World of Warcraft which is a subscription to even be able to play so that's even more money wasted on a bad service. We also pay for Xbox Live, which may not be expensive, however it is also very dependent on the internet, and since we're not getting enough bandwidth because of a "Dnoc" and/or a "Latency Outage" we can't use these other services. Now, I'm no genius, but, it would seem that since the problem started with offering availability to 12 mbps, maybe even 6 mbps, that they do not have the equipment to handle all this bandwidth they should not offer it. They have lowered our bill, by $2 a month to make up for me getting 1/50th of the service I am paying for, but I would think that means the bill should either be 1/50th of the total, or just fix the problem. I don't care how much we pay, I would just like to get the service I am paying for. The Facebook page for Windstream (the two of them, which may even be fake pages for all I know.) are blown up with disrespect and screenshots of the terrible quality they're getting. Now, I don't think disrespect will solve the problem, but I do think something needs to be done, they're running a monopoly in regions where they're the only ISP available. I have constantly chatted with tech supports via their online chat, and so far, only one has even found out about the Latency Outage. He claimed that it wasn't on his notes and he had to contact the company's main tech in order to find out about it, all the other technicians claimed it was because of my router, or because of a firewall or even because of viruses. I have been successfully using this router since, well, since their service was working and there had been no problems then. I closed my firewall to everything via advanced settings and opened up ALL internet tcp / udps' inbound and outbound, and nothing had changed. Viruses wouldn't make any sense, I can boot up my fresh computer and direct link the modem to it and not have anything better either. It would appear they either need more gateways to suffice their need for bandwidth, or just lower their service.