Petition Closed

Vodafone Ghana, the biggest ISP in Ghana, last two weeks decided to change the terms of residential and small business broadband delivery. The new packages starting from 15GB valid for 30days @ 65Ghc(34$) from the previous 45Ghc for unlimited data will make it extremely difficult to freely use services such as Youtube, Skype, Facebook, Uploading of pictures and downloading of programs, movies, pictures and attachments.

The New Tariffs are as follows:
A.    Browser Package:     15GB for 65Ghc valid for 30days.   -  Old tariff was 45Ghc for unlimited
B.    Streamer Package :     25GB for 100Ghc valid for 30days  -  
C.    Downloader Package:    60GB for 200Ghc valid for 30days
D.    New Subscribers will have to pay 3months upfront before they get connected.

Communication about these new charges have rather been poor. Customers have just received text messages informing them of the new charges and when they will come into effect without asking the subscribers whether they want to be migrated or not. Listed below are some of the texts received by various subscribers depending on which package they are already subscribed to.

1.    Dear customer, from Nov 28 2012, your fixed broadband package will have 15GB of internet allowance valid for 30 days. Your monthly fee will be GHc65 per month.
2.    Dear customer, from Nov 28 2012, your fixed broadband package will have 25GB of internet allowance valid for 30 days. Your monthly fee will be GHc100 per month.

***This is what is as stake if Vodafone implements the CAP on fixed broadband***

1.    Several Governments in Ghana over the years have worked so hard to make internet accessibility cheaper and affordable to all Ghanaians.  Capping and increasing charges on current broadband packages will automatically undo over 10years of efforts by governments, NGOs, etc.

2.    Other ISPs who buy and resell data services from Vodafone will also increase charges.

3.    Most internet users in Ghana use services such as YouTube, Skype, Facebook, Uploading of pictures , downloading of programs, movies , attachments etc. on a daily basis. Therefore Any Cap on the only fixed broadband service available to us will force users to limit what they want to do online.

4.    Internet Cafe's which serve as the primary connection point for a large number of people who do not have access to personal internet connection, will now have to control / regulate what customers do online when.

5.    Globally, internet connection speeds are increasing whiles prices are dropping. It is therefore very strange that citizens of a third world country such as Ghana, will now have to pay 65ghc for just 15GB of data which can be spent on YouTube alone.

6.    This will negatively affect and widen the digital divide which all Ghanaians have been working so hard to completely eliminate. Ghana cannot go back to the age when internet bills were so high only businesses could afford to be connected.

7.     Companies, like Google, who have been working with Ghanaians to push more content online through their various services like YouTube will in the long run not be able to meet their targets.

We will like to petition the ministry of communication, the National Communication Authority, the President, to take a serious look into this and advice Vodafone to rethink this policy and remove the CAP on the various services.

Time is of the essence new customers will go on the new tariff on November 28, old customers on 15th December

What should we do? Join this group: https://www.facebook.com/Stopvodafone
http://www.facebook.com/groups/405369362869998/
http://www.change.org/petitions/vodafone-ghana-limited-remove-cap-on-fixed-broadband Email / Comment / Tweet / Call Vodafone to complain. Sign the petition . Post this message everywhere. Most importantly don’t give UP.
 

Letter to
VODAFONE GHANA LIMITED
REMOVE CAP ON FIXED BROADBAND