Discontinue $30 Upgrade Fee
Verizon Wireless has seen record profits in recent years, thanks mostly to the development of Android phones. The phones themselves are already at a price point that many cannot afford without incurring some debt, and now they want to reward those loyal customers with an additional $30 on top of all the fees and taxes we get charged. This is not how you reward customers who have helped grow your segment.
Information about the $30 fee:
Starting April 22, you will have to pay a $30 “upgrade fee” when purchasing a new phone at a discounted rate on contract. So when you pay $199 for that new phone, but lock in for 2 years, you will also pay an additional $30.
Here is the reasoning behind this move:
On April 22, Verizon Wireless is implementing a $30 upgrade fee for existing customers purchasing new mobile equipment at a discounted price with a two-year contract. This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.
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