SATA Airlines STOP the DELAYS!
The Issue
Dear President Vasco Alves Cordeiro,,
I have been flying to Ponta Delgada, São Miguel Azores since I was 6 months old. I can remember in my younger years the flight being so wonderful with SATA Airlines and how excited we were all to land in our homeland and clap with those around us.
Sadly, SATA Airlines has plummeted not only in service but hospitality since my youth. Over the past 3 years my family and friends have complained to me about the horrible delays they had going to São Miguel and even other islands. I would sit back and listen… until it happened to me.
My flight on July 19, 2015 was supposed to leave at 10:15pm and we did not depart until 4am EST. The delay was not the only issue that evening. SATA employees not announcing delays, refusing to assist elders with wheelchairs and even forcing families to try and sleep in a mice infested airport (Boston Logan Airport, USA) for 6 hours.
During my travels that week on the island all I heard from everyone was how horrible SATA is. “Everyone on the island has had a bad experience”, I was told story after story after story. Even on the flight home that is all anyone was talking about. I have heard stories where flights were rerouted midflight to Lisbon, passengers missing days of time with their family, luggage being lost, flight attendants and ticket counter representative being aggressive and rude, passengers missing funerals due to delays and some delays as long as 34 hours.
From my understanding the CEO of SATA Airlines had a press release early this year stating he understands there are delays and they will be handled…but they have not. The Department of Tourism and U.S. Transportation offer to be the moderator for our complaints which has only resulted in some of us getting a 20% discount on our next flight.
Enough is enough. The Portuguese are known for their hospitality, kindness to elders and pride for our country and culture. It sadness me that the only airline we can fly has this type of reputation. We want a change and we want it NOW. We want to be able to go home and not worry about getting there on the SAME day as our ticket says. Please help us voice our frustrations to SATA! SATA does know about these complaints, because I see it in comments on their Facebook feed that is until SATA deletes them!
We are pleading with you to investigate these delays and put a stop to them and also allow other Airlines to compete against SATA Airlines for air travel! This petition is to show to you how many of us have been effected and not only want but NEED a change.
Best regards,
Catarina Carreiro
The Issue
Dear President Vasco Alves Cordeiro,,
I have been flying to Ponta Delgada, São Miguel Azores since I was 6 months old. I can remember in my younger years the flight being so wonderful with SATA Airlines and how excited we were all to land in our homeland and clap with those around us.
Sadly, SATA Airlines has plummeted not only in service but hospitality since my youth. Over the past 3 years my family and friends have complained to me about the horrible delays they had going to São Miguel and even other islands. I would sit back and listen… until it happened to me.
My flight on July 19, 2015 was supposed to leave at 10:15pm and we did not depart until 4am EST. The delay was not the only issue that evening. SATA employees not announcing delays, refusing to assist elders with wheelchairs and even forcing families to try and sleep in a mice infested airport (Boston Logan Airport, USA) for 6 hours.
During my travels that week on the island all I heard from everyone was how horrible SATA is. “Everyone on the island has had a bad experience”, I was told story after story after story. Even on the flight home that is all anyone was talking about. I have heard stories where flights were rerouted midflight to Lisbon, passengers missing days of time with their family, luggage being lost, flight attendants and ticket counter representative being aggressive and rude, passengers missing funerals due to delays and some delays as long as 34 hours.
From my understanding the CEO of SATA Airlines had a press release early this year stating he understands there are delays and they will be handled…but they have not. The Department of Tourism and U.S. Transportation offer to be the moderator for our complaints which has only resulted in some of us getting a 20% discount on our next flight.
Enough is enough. The Portuguese are known for their hospitality, kindness to elders and pride for our country and culture. It sadness me that the only airline we can fly has this type of reputation. We want a change and we want it NOW. We want to be able to go home and not worry about getting there on the SAME day as our ticket says. Please help us voice our frustrations to SATA! SATA does know about these complaints, because I see it in comments on their Facebook feed that is until SATA deletes them!
We are pleading with you to investigate these delays and put a stop to them and also allow other Airlines to compete against SATA Airlines for air travel! This petition is to show to you how many of us have been effected and not only want but NEED a change.
Best regards,
Catarina Carreiro
The Decision Makers
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Petition created on August 15, 2015