Instawork, as one of the leading digital platforms connecting gig workers to employers, has grown exponentially over the recent years, thus impacting a large number of individuals. However, the rights and fair treatment of these gig workers remains a concern. Unlike in traditional employment, these gig workers lack protections, such as stable income, job security, and benefits that regular employees enjoy. A report by the National Employment Law Project suggests that gig workers, in general, face challenges in asserting significant labor rights (source: National Employment Law Project). Instawork should, therefore, ensure that it;

Improves Communication:  more responsive customer support system, including a phone line for urgent issues.

Develops Fair Dispute Resolution:  transparent and timely process to resolve payment disputes and shift-related issues. Provide live help vs AGI

Creates Protection Against Unfair Ratings: system to prevent businesses from manipulating ratings to avoid paying workers.

Guarantees Minimum Hours:  policy that ensures workers are paid for a minimum number of hours if a shift is cut short.

By implementing these changes, Instawork can set a new standard for gig economy platforms, ensuring fair treatment and improved working conditions for its workers. This will not only benefit the workers but also enhance Instawork's reputation as a responsible and worker-friendly platform.

We urge Instawork to take immediate action on these critical issues and demonstrate its commitment to the well-being of its gig workers.