Dear fellow students,

Today, I'm writing to ask for your help in formally requesting that the UoPeople fix the problems with the credit transfer procedure. We are all aware of the many problems and frustrations generated by this procedure, and it will prevent a larger number of student dropouts in the future due to a service that is barely functioning. I invite the UoPeople to corroborate my statement by checking their metrics for the quantity of students who drop out based on the moment when they request to transfer credits and seeing that this is a reason for a student to abandon study because it generates incredible frustration. I am conscious that we are lucky to have the opportunity to study at this university, and therefore I am not requesting to solve all the issues that an institution may have. I am requesting to implement a fix in a specific department that has been shown to lack professionalism and proper instructions for many students all around the world that have been sharing their issues all over the internet.

Below are all the fixes that will be necessary to correct the current problems.

• When a student requests a credit transfer, send an automatic email with the appropriate timing, and keep this SLA (Service Level Agreement) in place.
• Provide a reason why a credit was not approved.
• Maintain no more than 14 working days to provide feedback to the students regarding their credit transfer request.
• Maintain the transfer credit option on the UoPeople website, which is always open for new requests if there are none in process. Always contacting the program advisors to reopen it results in a complete waste of time. Considering that the PAs take a considerable amount of time, sometimes more than two weeks, and often the issue on the website is not solved.
• Make an accurate assessment of the credit transfer; I had "cryptography" transferred as "cartography," which is a significant error. Furthermore, having the proper definition of course equivalency before we paid the fee seems like a reasonable approach. Because we can't see it right now.
• For those who transfer credit using a WES evaluation or something similar with a course-by-course evaluation, take into consideration that the credit transfer team and your PA will have a considerable struggle evaluating this. Therefore, I would recommend requesting that students provide their learning outcomes in order to have a precise evaluation.
• Fix the major issues with quality on the transfer credit team, as they only partially evaluate the documentation provided.
• Opening a line of communication with the credit transfer team, having to mediate with the PA just adds an extra layer to the communication channel that is completely unnecessary.

All these errors, bugs, and problems influence a student’s learning journey. I am more than glad to have the opportunity to study at UoPeople, and therefore, I would like to see it grow and improve.

Update: In case we reach 100 supporters, I will contact the UoPeople administration directly by e-mail and, if necessary, by mail. 

Thank you for supporting our request for better service.

Regards, 

Brando