The payment of referral fees to estate agents is not in the best interest of the public.

The payment of referral fees denies the consumer choice. The Payment of referral fees allows for an environment where estate agents can apply  pressure or manipulation to use the 'Pet' conveyancer. 

The buyer/seller are not given the time or opportunity to explore the market; look at reviews or gain other quotes and make their own choice on who is best to serve their interests. 

Often there is no transparency  and full disclosure that a referral fee is involved and the amount being paid. 

The payment of referral fees to gain conveyancing business denies investment into improving systems, training and delivery of quality services. 

Instructions should be gained by delivery of a quality service, repeat business and recommendations from previous users.  It will necessitate that the conveyancing companies to become more 'Client Focused' rather than looking at other opportunities to buy business.