Give the new Elizabeth Line full level access to give independence to disabled people

The Issue

The London Underground’s new £15.4 billion Elizabeth Line is due to open at the end of 2019. Only 13 out of 41 stations on the new network will have level access for wheelchair users and those with mobility requirements. This is unacceptable.

This petition calls for all 41 stations on the newly built and generously funded Elizabeth Line network to have full level access in the form of raised platforms which will fully remove the step between the platform and the tube.

If level access is not given throughout the Elizabeth Line, wheelchair users like me will be forced to rely on a complex, tedious and unreliable system that is already in operation today across the Transport for London and public transport network. It does not work today and will not work for the new Elizabeth Line.

The system that TfL are planning to implement involves manual ramps. In order to use a ramp, a disabled person is forced to scour the whole station in search for someone that can deploy a ramp. If a station is unmanned or overstretched, a disabled person is left stranded. Help points with its low volumes in a loud environment and being situated at difficult to reach heights for wheelchair users are incredibly ineffective. Ramps are regularly damaged, lost, or labelled ‘not in use’ for long periods of time, many of which are out of use for over six months.

If a ramp can be found and deployed, there is a tedious and unreliable communication system where staff get in contact with the disabled person’s intended arrival station. This is to let the staff at the person's arrival station know that a ramp will be needed to assist the person with a disability or mobility requirement off the tube once they arrive. This long-winded process often ends with staff unable to get in contact with each other and eventually no one turning up to assist the person with a disability or mobility requirement off the tube once they arrive. This causes huge anxiety and distress for people like wheelchair users and those with mobility requirements.

In the end, disabled people often find themselves miles away from home, where they needed or simply wanted to be. We are denied our choice and freedom to travel.

I am a wheelchair user and I am not alone. My experiences speak for the many.

Last year I missed a university interview because no one was there to meet me with a ramp to assist me off the tube – I ended up at Heathrow Airport when I should have been in central London. This is not an isolated, one off experience. This happens all too often because of the current system in operation. This same system will be used on the new Elizabeth Line network unless our voices are heard and acted upon.

The solution is this – implement raised platforms giving all travellers ‘level access’ which fully removes the need for manual ramps across the new Elizabeth Line network. This means that the step between the platform and the tube doors would be removed – effectively raising the platform. Clearly signposted partially raised platforms is also an option.

If you can fund a new underground line, you can fund our access too.

The Mayor of London's Ultra Low Emission Zone (ULEZ) charge is due to begin in April 2019. People with disabilities and mobility requirements who have already been hit hard by austerity and other measures will now be forced to rely on inaccessible public transport more than ever before to get around. It is therefore ever more incumbent on the Mayor and City Hall to take urgent action by implementing level access.

The Government say they want to get one million more disabled people into work. Disabled people do and always will contribute to society but how can we be expected to do this with ease when our public transport system fails us? £15.4 billion has been spent on the new line, surely some of it could have been used to facilitate level access giving independence and freedom for everyone to travel on the new Elizabeth Line. Instead, money has been spent on improving visual appearances outside of stations by planting flowers and painting the walls.

If you can fund tulips and daisies, you can fund our access too.

There are no excuses – public transport should be easily accessible for all.

Please share your experiences and support by signing this petition and tweeting me @Liam_Islam using the hashtag #LevelAccessNow.

3,439

The Issue

The London Underground’s new £15.4 billion Elizabeth Line is due to open at the end of 2019. Only 13 out of 41 stations on the new network will have level access for wheelchair users and those with mobility requirements. This is unacceptable.

This petition calls for all 41 stations on the newly built and generously funded Elizabeth Line network to have full level access in the form of raised platforms which will fully remove the step between the platform and the tube.

If level access is not given throughout the Elizabeth Line, wheelchair users like me will be forced to rely on a complex, tedious and unreliable system that is already in operation today across the Transport for London and public transport network. It does not work today and will not work for the new Elizabeth Line.

The system that TfL are planning to implement involves manual ramps. In order to use a ramp, a disabled person is forced to scour the whole station in search for someone that can deploy a ramp. If a station is unmanned or overstretched, a disabled person is left stranded. Help points with its low volumes in a loud environment and being situated at difficult to reach heights for wheelchair users are incredibly ineffective. Ramps are regularly damaged, lost, or labelled ‘not in use’ for long periods of time, many of which are out of use for over six months.

If a ramp can be found and deployed, there is a tedious and unreliable communication system where staff get in contact with the disabled person’s intended arrival station. This is to let the staff at the person's arrival station know that a ramp will be needed to assist the person with a disability or mobility requirement off the tube once they arrive. This long-winded process often ends with staff unable to get in contact with each other and eventually no one turning up to assist the person with a disability or mobility requirement off the tube once they arrive. This causes huge anxiety and distress for people like wheelchair users and those with mobility requirements.

In the end, disabled people often find themselves miles away from home, where they needed or simply wanted to be. We are denied our choice and freedom to travel.

I am a wheelchair user and I am not alone. My experiences speak for the many.

Last year I missed a university interview because no one was there to meet me with a ramp to assist me off the tube – I ended up at Heathrow Airport when I should have been in central London. This is not an isolated, one off experience. This happens all too often because of the current system in operation. This same system will be used on the new Elizabeth Line network unless our voices are heard and acted upon.

The solution is this – implement raised platforms giving all travellers ‘level access’ which fully removes the need for manual ramps across the new Elizabeth Line network. This means that the step between the platform and the tube doors would be removed – effectively raising the platform. Clearly signposted partially raised platforms is also an option.

If you can fund a new underground line, you can fund our access too.

The Mayor of London's Ultra Low Emission Zone (ULEZ) charge is due to begin in April 2019. People with disabilities and mobility requirements who have already been hit hard by austerity and other measures will now be forced to rely on inaccessible public transport more than ever before to get around. It is therefore ever more incumbent on the Mayor and City Hall to take urgent action by implementing level access.

The Government say they want to get one million more disabled people into work. Disabled people do and always will contribute to society but how can we be expected to do this with ease when our public transport system fails us? £15.4 billion has been spent on the new line, surely some of it could have been used to facilitate level access giving independence and freedom for everyone to travel on the new Elizabeth Line. Instead, money has been spent on improving visual appearances outside of stations by planting flowers and painting the walls.

If you can fund tulips and daisies, you can fund our access too.

There are no excuses – public transport should be easily accessible for all.

Please share your experiences and support by signing this petition and tweeting me @Liam_Islam using the hashtag #LevelAccessNow.

The Decision Makers

Sadiq Khan
Mayor of London
Responded
Dear Petitioner Thank you for the petition submitted on the change.org website about accessibility on the Elizabeth line. We appreciate the time you have taken to launch this petition. We want to assure you that making transport accessible for all is paramount in what we do. Over the past few years we have made vast improvements to our transport network making it more inclusive for everyone – so all our customers can travel around London with ease. When fully open, all 41 stations on the Elizabeth line will be step-free from street to platform. All of the ten new central London stations – Paddington to Abbey Wood – as well as the three stations serving Heathrow will also have level access from platform to trains. Passengers who need assistance will benefit from the same turn-up-and-go service currently provided on the Tube, London Overground and TfL Rail with the assurance that all stations will be staffed from first to last train. But to address your specific concerns raised in the petition we would like to detail some of the complexities involved with step-free access from platform to train for the whole of the Elizabeth line. Parts of the Elizabeth line will run on dedicated lines that have been newly built, but for the majority of its service length our trains will share the existing Network Rail tracks, to Shenfield in the east and Reading in the west. Where our trains are the only ones that operate (or at Heathrow where there are very limited types of trains) it is possible to achieve level access between the platform and trains. Where our trains run on existing Network Rail tracks sharing the same lines as other services, including freight trains, it is generally not feasible to provide level boarding. Put simply, if the platforms (which actually vary in height from station to station and platform to platform for historical reasons) were rebuilt to be close enough to allow level boarding for our trains, they would be too close to the tracks to let some other trains pass safely. To alleviate this, TfL has station staff on hand, from first to last services at all Elizabeth line stations, to deploy boarding ramps between the platform and train. The same issues affect raised platforms (or platform humps), which are often suggested as solutions. These would have to provide clearance for freight trains using Network Rail’s tracks and would cause further issues where different passenger trains have doors that are in different locations. TfL recognises the huge importance of this issue and has meetings with Network Rail and train operating companies at which they will continue to discuss further accessibility improvements that could be made. Regarding the ULEZ, everyone needs to play their part in helping to clean up London’s polluted air. I have listened to the feedback through the ULEZ consultation and have decided to give drivers of disabled tax class vehicles and specially adapted Private Hire Vehicles until October 2025 to replace their vehicles. This provides an extra six and a half years from the start of the central London ULEZ or four years from the start of the expanded ULEZ to comply. The availability of this grace period reflects the greater cost in converting or replacing a specially-adapted vehicle, for example using the Motability scheme. It is important to note that disabled tax class vehicles are different to blue badge holders. A disabled tax class vehicle is normally one which has been specially adapted in some way; blue badge holders may use their status on any vehicle, providing more options. Yours sincerely Public Liaison Unit Greater London Authority
Theresa May MP
Prime Minister of the United Kingdom and Leader of the Conservative Party
Transport For London
Transport For London

Petition Updates