Make rail refunds easier

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Make rail refunds easier

This petition had 4,058 supporters


Which? is using its special legal powers to launch a super-complaint targeting the rail companies.

We're doing this because we've found that delayed customers miss out on millions of pounds in refunds every year. That's because train companies make it far too difficult for passengers to claim money back.

For most train delays of over half an hour, customers are entitled to a part refund of their fare. But, only 1 in 3 people who were delayed by 30 minutes or more on their journey told Which? they had claimed a refund.

Our super-complaint seeks to ensure passengers get clear information on money back for delays. We also want passengers to be offered cash for refunds (not vouchers) as the the first option

Train companies must be held to account if they fail to encourage passengers to claim refunds.

If you agree, please sign our petition today.



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