Eir, increase/remove fair usage cap on Eir Fibre broadband packages
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"Eir Fibre packages with unlimited usage are subject to a Fair Usage policy of 1TB per month. Usage is excess of 1TB will be charged at €2.50(inc. VAT) for every 10 GB up to
maximum of €100(Inc.VAT) per month."
Eir state on the website "Absolutely no usage limits" and "Unlimited broadband means you and your whole family can shop, stream and download as much as you like and not worry about exceeding a usage limit. Subject to a fair usage cap, don’t worry the usage cap will cover even the largest family."
I started a thread on Boards.ie "Unlimited Broadband - Why do you push this message but yet cap at 1TB", which has blown up with customers who were unaware of this cap and or have been hit with these additional charges as the FUP was only apparent if you read the T&C's.
Eir say "you and your whole family can shop, stream and download as much as you like and not worry about exceeding a usage limit", however, this couldn't be further from the truth. Customers are having to log on to the Eir website daily to review their usage to ensure that they are not exceeding their usage cap.
Regular Netflix 4k streaming is not possible with a 1TB limit. Multiple HD streams in a family situation on a regular basis will also eat through this fair usage policy.
Add to this those who download games regularly, backup their data to cloud servers, what about those who want to upload/stream to YouTube regularly in addition to normal family usage/mobile wifi.
I ask that Eir review their fair usage cap on Eir Fibre broadband packages and either increase the cap to a more realistic level (3TB) or remove the cap completely and provide truly "Absolutely no usage limits".
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