Demand Charter Communications Fix Failing Internet

Demand Charter Communications Fix Failing Internet

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Julie Campbell started this petition to Thomas M. Rutledge Chairman/CEO Charter Communcations

Reliable, functioning internet service is not a luxury, it is an undeniable necessity. Like other essential utilities (electricity, water, gas, and telephone service), prolonged internet outages and intermittent service cause significant harm to entire communities in many ways. Loss of work, remote education, internet connected medical devices, vital access to tele-health, reservations for Covid testing and vaccinations, online grocery/pharmaceutical order and delivery services, home security camera and alarm systems, and for many their basic telephone service (and thus the ability to summon emergency first-responders); are all rendered completely inaccessible during an internet failure. This poses a consequential threat to the health and welfare of every household that requires high-speed internet and those with no other choice but to obtain this through Spectrum.  

Subscribers to Charter Communications/Spectrum ISP have experienced numerous outages, including but not limited to a massive ISP outage on January 26th, 2021 resulting in a huge swath of Altadena and La Canada, California residents being subjected to at least five days without internet connectivity. This event was preceded by days, weeks, and years of unreliability and outages in the "Old Charter" map that continue. Not merely JUST a product of "congestion" or high traffic at the node site, this incident was also a failure of a "defective card" in the "Head End" computer.  It is an ongoing and worsening deterioration of outmoded, overloaded "Old Charter" infrastructure that remains substandard and ailing.

Additionally, Charter/Spectrum has NOT proactively adjusted "high traffic utilization" to include daytime hours due to the pandemic; working and schooling from home.  It is known that school would begin in late August yet the availability of higher traffic was not adjusted to reflect this usage and has severely impacted residents who are reliant upon internet.

Our petition seeks to implore Thomas M. Rutledge, Chairman and CEO of Charter Communications, to undertake a proactive leadership role in upgrading these dire equipment failures. As Chairman and CEO it is the responsibility of Mr. Rutledge to support and scaffold the San Gabriel foothill communities under his aegis to ensure stable, dependable internet service during the worst global health crisis in a century. Charter Communications needs to be part of the solution rather than perpetuating a problem. The world has changed. Charter Communications needs to change with it.

Many residents are solely reliant upon this aging, out-of-date Charter Communications infrastructure that requires urgent, long past-due critical upgrades. Altadena specifically endures severely limited options for an ISP, often Spectrum/Charter is the only choice. By virtue of this fact, residents are fundamentally "held hostage" by this monopoly.  This very reality was painfully brought to light in an L.A. Times article by award-winning journalist David Lazarus entitled, "The Pandemic Makes Clear It's Time To Treat The Internet As A Utility" dated October 23, 2020.  An unreliable or non-existent internet connection means that all who are required to conduct work or engage in school from home are forced into untenable situations that could potentially cause irreparable damage and jeopardize job standing, employment or education, in addition to imperiling physical and mental well-being. 

Mr. Rutledge, it is 2021. This requires immediate action. We are in metropolitan Los Angeles County, not having internet is not an option. Bring 21st century internet to the Altadena communities your company serves, and whose services we pay for dearly. 

 

 

 

0 have signed. Let’s get to 500!
At 500 signatures, this petition is more likely to be featured in recommendations!