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Review police guidance in relation to 999 calls and how they are processed by BT.

This petition had 1,583 supporters

It should be a basic right as a human being that when a person dials 999 they receive help. Unfortunately this is not the case. On 12th December 2014 my parents were murdered in their home. It was later discovered that a 999 call was made from their home at 9.32 pm. NO ONE RESPONDED. Emergency services finally arrived at approximately 10.20 pm following a second 999 call from their address. The nearest police station was just two minutes away. BT have stated that they were simply acting in accordance with police guidelines. This is not the first time that BT have attributed adhering to police guidelines as the reason for not responding to a 999 call, with the last tragedy occurring in September 2014, just three months earlier. I am greatly disturbed that nothing was learned from this, and as far as I am concerned this tragedy involving my parents was potentially avoidable. I have had conflicting reports about what was actually heard by the operator. However, the fact remains that no one did a thing to help. Initially, I was informed that the call was silent, which led the operator to disconnect the call after 48 seconds. Then I was informed that the call was disconnected  after a few seconds but that a female voice was heard saying "Please hurry up". This has only added to our pain, suffering and confusion. If you believe, like me and my family, that an urgent review of police policies and procedures in relation to how 999 calls are conducted is needed, then please share and sign this petition. Any one of us could end up in a situation where we are under duress and urgently require police assistance. Like many people I took it for granted that help would arrive without question.  Now I know different, and now my family have to try and survive without their Mam, Dad, Nana, Grandad, Sister, Brother, Auntie, Uncle Thank you for taking the time to read this. PLEASE REFRAIN FROM ANY NEGATIVITY AS IT WILL NOT BE TOLERATED. This petition is purely about raising awareness and regardless of any personal feelings, that 999 call should have been responded to. Kind regards Tracy Emslie    

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