Many Cantabrians have been waiting in excess of 2 years to have their claims resolved by EQC, this is simply not good enough.
There is an almost complete lack of communication from EQC, what little information that is available is generally inconsistent, incorrect, or you have to wait months for an Official Information Request to get the information you actually need to make an informed decision on the future of your home.
2+ years down the track the people of Christchurch are so worn down by dealing with EQC and insurers, that many have just given up, but its never too late to make change.
For those who are still waiting for EQC to resolve their claims, and for the sake of the rest of the New Zealanders who may be unfortunate enough to suffer a natural disaster of this scale, action needs to be taken!
The recent opinion piece by Mai Chen: http://www.stuff.co.nz/the-press/opinion/perspective/8564448/EQC-claims-system-needs-fixing-urgently has highlighted the need to spur the minister responsible for EQC into action, and as such I propose we petition him for exactly what was outlined in the article.
We request that the Hon Gerry Brownlee immediately amend the existing EQC Order in Council, to change the system, and restore trust and confidence in EQC by:
- Putting in place a quicker case management system with sufficient information management and human resources to ensure that the information provided by EQC is complete, accurate and consistent.
- Making all information on individual claims (not just some of it) available to claimants online in order to ensure transparency in land and building damage assessments and the valuations used to determine repair, rebuild and settlement payments.
- Establishing a quicker dispute resolution process for claimants.
- Requiring EQC to report regularly to the review panel to help ensure ongoing compliance with the amended or new Order in Council.