B of A flat lied.
Sara Olsen applied in 2010 for a "Making Homes Affordable" loan modification from Bank of America. They told her it would not affect her credit if she made the trial payment amounts instead of full payment amounts, so she did so. They did not made a decision for 6 months, throughout which they told her it would not hit her credit if she made trial payment amounts. When they finally did reject her modification after 6 months, she immediately began making full monthly payments again, but it was then that they told her that in fact months 4-6 of the trial period would now be counted as late, and would in fact be reported to her credit history.
They told her they were continuing to review her application for an in-house modification and maybe at the end of that they'd be able to repair her credit. But in fact they have not reviewed her file since September 2010. Now due to those "late" payments, not only can she not apply anywhere else to refinance the loan, she can't even get a car loan.
She has been very consistent on all credit payments, with only one single 30-day late payment in 2005. But her ability to get credit is shot because of these all-important "lates" on her mortgage which she was tricked into by B of A's incompetence and lies. She's trapped with B of A!
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