- Seth BloomBlogger Relations, AT&T
- Randall L. StephensonCEO, AT&T
- Mark SiegelCorproate Issues, AT&T
- Mike BalmorisFederal Regulatory/Legislative, AT&T
- Channing BarringerCorporate Citizenship, AT&T
- Customer CareCustomer Service, AT&T
- Customer ServiceCustomer Service, AT&T/BellSouth
Tell AT&T That Data Caps Are Absolutely Unacceptable
It was announced on March 14 that AT&T would join their telecom peers in begining to limit the amount of data that AT&T DSL and AT&T U-verse Internet customers can consumer every month to 150 GB and 250 GB, respectively.
By capping our internet usage, AT&T will be preventing us from making the most of today's wonderful streaming video technologies, such as Netflix, Amazon streaming, YouTube, Hulu, and more.
AT&T claims that this has everything to do with ensuring the best experience for all its users, though, AT&T is expempting their own video services from this arbitrary cap.
Tell AT&T enough is enough. Data caps are unfair and, at best, nothing more than unfair business practices that benefit no one.
- Blogger Relations, AT&T
- CEO, AT&T
Randall L. Stephenson
- Corproate Issues, AT&T
- Federal Regulatory/Legislative, AT&T
- Corporate Citizenship, AT&T
- Customer Service, AT&T
- Customer Service, AT&T/BellSouth
For years, we, your customers, have taken pride in the fact that AT&T stood solidly behind their customers and -- unlike your peers -- always provided a fair internet experience that allowed all internet services to be available to paying customers without a usage cap.
We were saddened to read, though, that AT&T has announced that they would be selling out their customers and would, instead, begining to limit the amount of data that AT&T DSL and AT&T U-verse Internet customers can consumer every month.
Your explanations are weak and transparent:
* If your goal was to truly better manage your network and provide a better experience for customers, than you should invest the billions of dollars of profit into better enhancing your network. This would only stand to benefit your customers and your bottom line for years to come.
* If you goal was to crack down on piracy, then you shouldn't be punishing the millions of customers who don't break the law for the actions of a few abusers.
It dones't matter that this only impacts "less than 2 percent of your customers". Whether it impacts 100% or 0.0001% of your users, a data cap is absolutely unjust and wholly unacceptable. By capping our internet usage, AT&T will be preventing paying internet customers from making the most of today's wonderful streaming video technologies, such as Netflix, Amazon streaming, YouTube, Hulu, and more. You will be forcing your users to think twice before downloading a song, or visiting a web page, or paying their bills online. And you will be stifling internet innovation.
Even more egregious is that you are exempting your own video services from this arbitrary cap, furthering proving that this not about user experience and that it's not about network management. It's about giving yourselves an unfair advantage over your competitors.
Enough is enough: Data caps are, at best, nothing more than unfair and deceptive business practices that benefit no one and stifle innovation and invest in the internet. Don't take a back seat to Comcast and Verizon. Stand up for fairness and lead your industry by example, as you have done for years.
We, your customers, will not accept data caps under any circumstances, and do hereby declare that we will discontinue the use of all AT&T U-verse, AT&T DSL, AT&T wireline, and AT&T wireless services in as expeditious manner as possible once this cap is in place.
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