On Thursday, January 2, I was in New Orleans with my friend to watch our school The University of a Alabama play in The Sugar Bowl. We had the pleasure of taking a homeless man who was cold and hungry into the Subway Restaurant at 112 Royal Street, New Orleans. I asked the man to go through the line and order what he wanted and I would wait at the register to pay for his meal. When he got into line the Manager, Randy, began to call him a douchebag and insulting him over and over. He told Randy he had money and pointed to me. Randy yelled to me not once, not twice but three different times "Why are you buying this son of a bitch (or douchebag in one of the questions) food? He doesn't deserve to eat." Three customers who had already ordered complained to him about the way he was treating the homeless man and about his foul language and walked out on their orders. He called those customers names as well and said he didn't need their business. Although I was so angry I was shaking, I did not retaliate or say anything back except "I'm buying him food because he is hungry." I feared that if I fought with him he would not let me buy the food the homeless man wanted and desperately needed. He continued cursing and calling the man names and glaring with contempt at me and my friend. We completed the transaction and several of the employees and the homeless man thanked me. I wish I could have done more for him but I'm a college student and don't have much money myself but I knew I could afford to feed a starving man. The next day (Friday, January 3rd) I called Subway's corporate number and a CSR took my complaint and said someone would be in touch with me within 48 hours. I waited, no call. I called back on Monday, January 6th and complained again. My original complaint was still on file and I was told it would be submitted again and I would be contacted within 48 hours. I did not receive a call from anyone from Subway so again today I called them. After discussing the complaint again with a CSR and wanting to speak to someone higher up in the Subway Corporation I was told no one was in today but I could leave a voicemail for a supervisor. I feel this was discrimination against this homeless man and myself. I was humiliated for him and embarrassed that a human being could be so cruel.
I want Subway to take a day to feed the homeless of New Orleans. There is no excuse for this behavior and they need to make it right. An apology needs to be made to the man if we can find him as well. On Subways Corporate website it's says the following: Our People, Our Communities
We know that it takes more than just good food to nourish a strong people and build a vibrant community. It starts with taking care of people, the heart and soul of the SUBWAY® experience.
We value the cultural richness and breadth of ideas resulting from the diversity that is fostered in who we are and what we do. We are dedicated to building strong business relationships through open communication, respect and by with each other as well as by serving our customers and our neighborhoods; much like we do within our own families.
As the franchisor of the SUBWAY® brand, we draw on the strong entrepreneurial spirit and passion that exists throughout our organization to help shape and grow our business. We strive to and create opportunities for our franchisees, their staff, and the people within the communities in which serve.
We continually challenge each other to succeed through teamwork, against shared goals & benchmarks, and to be accountable for our actions. We take great pride in our business and are committed to being good global citizens; to encouraging healthy, active lifestyles and to making a difference where we live and work around the world.