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Stop unfair treatment of African customers

This petition had 1,375 supporters


In the past few years, United and Delta Airlines have begun flying direct routes from the US to several African nations such as Ghana and Nigeria. These routes are extremely profitable for United and Delta as an economy class ticket can cost more than $2,000. For consumers, it is much more convenient to take a direct flight on United or Delta then to have a 4-12 hour layover in Europe or the Middle East. So why are these airlines treating their African customers unfairly?

While this partnership should have been a win-win for both the business and customer, sadly this is not the case. Airplanes used on these routes are often older model planes which often have mechanical problems causing flights to be delayed or cancelled. There have been instances of broken bathrooms forcing passengers to use one bathroom for a 10+ hour transatlantic flight. Customer service is terrible on these routes with customers feeling discriminated, helpless and victimized. Excess baggage fees for these routes are some of the industry’s highest.

While both of these airlines strive to improve the experience of travel, United and Delta are sending their African customers a different message; that they don't value the business of their African customers or those wishing to travel to Africa as much as other customers. We must join together to hold Delta and United accountable and to treat their African customers to the same level of respect that they show others.

Please sign and forward the petition below to urge United and Delta to provide newer planes for these lucrative routes, demand better customer relations and adjust excess baggage fees.



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