We, the undersigned consumers of India, are filing this petition against MakeMyTrip (India) Private Limited for systematic consumer exploitation, wilful negligence, deliberate refund suppression, and corporate highhandedness towards millions of ordinary Indian citizens.

WHO IS MAKEMYTRIP:
MakeMyTrip is a Nasdaq listed billion dollar online travel company operating in India. It processes millions of hotel, flight and holiday bookings from ordinary Indian consumers every year. It earns its revenue from Indian citizens — yet treats them as disposable when things go wrong.

THE PATTERN — HOTEL COMPLAINTS:
Thousands of Indian consumers who book hotels through MakeMyTrip are being subjected to the following systematic pattern:
❌ Hotels listed on MakeMyTrip do not match advertised description, photos or facilities
❌ When complaints are raised, customer care promises action but delivers nothing
❌ Evidence submitted by consumers — photos, videos — acknowledged but ignored
❌ Complaints are closed unilaterally without resolution and without consumer consent
❌ Refunds are denied or offered as a fraction of amount paid
❌ Consumers are deliberately exhausted through silence until they give up
❌ Case closed. Customer forgotten. Business continues.

THE PATTERN — FLIGHT REFUND COMPLAINTS:
Flight refund complaints are MakeMyTrip's biggest and most widespread consumer failure:
❌ Flight cancellations by airlines result in zero refunds processed by MakeMyTrip
❌ Refunds promised within 7-14 days never arrive — some pending for months and years
❌ Customer care gives different timelines every call — creating deliberate confusion
❌ Convenience fees and service charges deducted even when airline cancels the flight
❌ Partial refunds processed without any explanation or breakdown
❌ Consumers forced to chase refunds endlessly while MakeMyTrip holds their money interest-free
❌ DGCA refund guidelines openly violated with zero consequences

ONE REAL STORY — THIS PETITION WAS STARTED BY:
Ramkrishna Bhosale, Pune, Maharashtra — a family man who traveled with his wife and two young children aged 4 and 8 years.
He booked a hotel through MakeMyTrip. The hotel had no parking, no toiletries, and a highly unhygienic room and bathroom — completely unfit for a family with young children.
When he complained:
➡️ Called customer care — promised a link to upload evidence. Link never sent.
➡️ Called again — same promise. Zero action.
➡️ Sent multiple emails — silence for 48 hours.
➡️ Finally submitted complete photo and video evidence as requested.
➡️ MakeMyTrip offered Rs.1,500 against Rs.4,040 paid — rejected.
➡️ Sent counter offer — MakeMyTrip went completely silent.
➡️ Complaint CLOSED unilaterally — without resolution, without consent, without even a courtesy response.
He then took the following actions:
✅ Filed multiple complaints directly with MakeMyTrip — ignored
✅ Public escalation on LinkedIn and Twitter — they responded only after social media pressure
✅ National Consumer Helpline — Docket No. 9432502 (01 June 2026)
✅ PGPORTAL — Department of Tourism, Ministry of Administrative Reforms & Public Grievances — Registration No. DTOUR/E/2026/0001083
✅ Bank transaction dispute filed
✅ District Consumer Forum — E-Daakhil filing in progress
Yet MakeMyTrip remains silent. Arrogant. Unapologetic.

This is not one person's story.
Search #MakeMyTrip on LinkedIn, Twitter, or any consumer forum. You will find thousands of identical stories. Complained. Ignored. Case closed. Move on.
This is not a coincidence. This is a corporate strategy.

WHAT WE DEMAND:
From MakeMyTrip:
1. Resolve all pending consumer complaints within 30 days
2. Stop closing complaints without resolution and without consumer consent
3. Implement a transparent, time-bound grievance redressal system with escalation matrix
4. Process all flight refunds within 7 working days as mandated by DGCA guidelines
5. Stop deducting convenience fees when cancellation is initiated by airline
6. Issue public apology and accountability report on pending complaints

From Ministry of Consumer Affairs:
7. Conduct immediate audit of MakeMyTrip's consumer complaint resolution practices
8. Issue show cause notice for systematic consumer suppression
9. Mandate time-bound resolution of all online travel platform complaints
From Ministry of Tourism:
10. Review and audit MakeMyTrip's hotel listing verification standards
11. Make hotel quality verification mandatory before listing on any online travel platform
12. Penalise platforms that list misrepresented properties
From DGCA and Ministry of Civil Aviation:
13. Audit MakeMyTrip's flight refund practices against DGCA guidelines
14. Impose financial penalty for every refund delayed beyond 7 working days
15. Make refund timelines non-negotiable and legally binding for all OTAs
From Government of India:
16. Introduce mandatory consumer complaint resolution timelines for all online travel platforms
17. Make unilateral closure of consumer complaints without resolution a punishable offence
18. Create a dedicated fast-track consumer court for digital platform complaints

WHY THIS MATTERS:
We have the Consumer Protection Act 2019.
We have the National Consumer Helpline.
We have Consumer Forums.
We have DGCA guidelines.
But do we have the speed, the teeth and the will to make companies like MakeMyTrip truly accountable?
Until the answer is yes — companies will keep using silence as a weapon against ordinary Indian citizens.
Every signature on this petition is a voice.
Every share is a step towards accountability.
Every comment with your experience is evidence that this is not one person's complaint — this is a movement.
Sign if you have been ignored by MakeMyTrip.
Sign if you are still waiting for your refund.
Sign if you believe Indian consumers deserve better.
Sign if you believe no company — however big — is above accountability.
Sign. Share. Fight Back. 🇮🇳