Sprint/T-Mobile Device Unlocking Policy.

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Sprint, T-Mobile both with other carriers signed the CTIA Unlock policy in which they agreed to unlock devices which were paid off, accounts in good standing or former customers with no balances due.

They have added an unfair scheme to lock customers into service with said company by adding a requirement of 50 days to an account, Sprint.com/Unlock states "The device must be or have been active on the Sprint network for a minimum of 50 days".

Source: https://support.t-mobile.com/docs/DOC-1588 eligibility for phones, tablets, and mobile Internet devices on Postpaid plans like T-Mobile ONE.

The device must have been active on the T-Mobile network for at least 40 days on the requesting line.

This is an unfair practice and must be stopped.

We have personally spoken to Sprint Executive Analyst who stated "sprint will not unlock the account without opening an account for 50 days."

Source: FFC.gov                                                                                                  Postpaid Unlocking Policy. Carriers, upon request, will unlock mobile wireless devices or provide the necessary information to unlock their devices, for customers and former customers in good standing and individual owners of eligible devices after the fulfillment of the applicable postpaid service contract, device financing plan or payment of an applicable early termination fee.

When is my device eligible for unlocking?                                                                  A: Participating providers will unlock your postpaid device after you have fulfilled the applicable service contract, device installment plan terms or payment of an early termination fee and are in good standing. Your prepaid device is eligible to be unlocked by participating providers no later than one year after activation, consistent with each provider's reasonable time, payment or usage requirements.

                                             SPRINT REPLY:

Sprint Account Executive: Tobias T. contacted us and stated "the reason devices are locked is to ensure Sprint Corp. initial investment was met before unlocking, We pointed out that if Sprint Corp. was paid off for the device there should be no contest to unlocking said device.

                                            T-Mobile REPLY:

T-Mobile: NO REPLY AS OF 06/15/2018



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