Sony OLED/LED Product Quality Issues
The Issue
Dear All.
Recently on 14 August 2020 I purchased a Sony OLED A8G 65 inch TV from Bharat Electronics Coimbatore, Tamil Nadu, India for Rs.220000/-. With in 60 Days, my TV is not in working condition.
Problem Description: Suddenly 4 red blinks were seen in my TV. I approached Sony technician(KG Electronics, Coimbatore) and he stated there is a minor scratch in my TV Display.
Its an new television costing Rs.220000 with warranty up to August 2021. The Sony service mentioned the scratch is not covered under warranty and asking to pay Rs.90000 for further replacement.
Its not tolerating even a small scratch which has appeared suddenly despite the protection screen provided by the Sony technician at the time of installation. We paid additional 12000/- for the protection screen alone.
My Complaint :
Though It is an higher end model, the quality of model is not up to the cost.
No Sony technician turned up after my complaint. Only after repeatedly following them and requesting with customer service, he visited after a week form the date of complaint. Are they want to wait till the warranty period is over?
The technicians are not well qualified to deal with a high end OLED model. They are not ready to answer even our small queries. They are focusing only on replacement even during warranty period.
Has the TV undergone proper OLED testing process. We have raised this issue for the past 15 days but have not got any single response from the dealer, service center and the Sony customer care.
Even my telephone calls are not being answered.
I wonder how Sony is selling low quality products in Indian Market.
All facing similar issues with Sony products kindly complete the below form,
Kindly support this petition for further legal process and Quality issues in India Market.
The Issue
Dear All.
Recently on 14 August 2020 I purchased a Sony OLED A8G 65 inch TV from Bharat Electronics Coimbatore, Tamil Nadu, India for Rs.220000/-. With in 60 Days, my TV is not in working condition.
Problem Description: Suddenly 4 red blinks were seen in my TV. I approached Sony technician(KG Electronics, Coimbatore) and he stated there is a minor scratch in my TV Display.
Its an new television costing Rs.220000 with warranty up to August 2021. The Sony service mentioned the scratch is not covered under warranty and asking to pay Rs.90000 for further replacement.
Its not tolerating even a small scratch which has appeared suddenly despite the protection screen provided by the Sony technician at the time of installation. We paid additional 12000/- for the protection screen alone.
My Complaint :
Though It is an higher end model, the quality of model is not up to the cost.
No Sony technician turned up after my complaint. Only after repeatedly following them and requesting with customer service, he visited after a week form the date of complaint. Are they want to wait till the warranty period is over?
The technicians are not well qualified to deal with a high end OLED model. They are not ready to answer even our small queries. They are focusing only on replacement even during warranty period.
Has the TV undergone proper OLED testing process. We have raised this issue for the past 15 days but have not got any single response from the dealer, service center and the Sony customer care.
Even my telephone calls are not being answered.
I wonder how Sony is selling low quality products in Indian Market.
All facing similar issues with Sony products kindly complete the below form,
Kindly support this petition for further legal process and Quality issues in India Market.
The Decision Makers
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Petition created on 27 November 2020