Petition update

Contact CASE

David Dixon
Singapore, Singapore

Sep 17, 2016 — Hello All, this will be my last email to you. I will also be stepping back from the Samsung Mobile Singapore page. You may not be aware but I returned my Note 7 last week. Both the retailer Lazada and my bank both agreed it was defective and were prepared to refund my money.

So I don't actually have a horse in this race...

500+ people is a good start, but it is about 10% of the people who have visited this page.

I think the next step is to complain to CASE.
https://www.case.org.sg/contactus.aspx

Complaints maybe made in person or online for a small fee. or

Option (3)
If you wish to feedback or share some experience with us, please email to:
sayit@case.org.sg.
We regret that we will not be replying to the emails.

Below is an email you might line to C& P or use your own words. Please take the 2-3 minutes to send an email to CASE.

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Subject: SAMSUNG SINGAPORE NOTE 7

Dear CASE,
I wish to voice my dissatisfaction at how Samsung Singapore is handling the exploding Note 7 recall.
Samsung is offering a full refund on the device in many parts of the world including Australia, New Zealand, Taiwan and the United States.
But not Singapore. Samsung Singapore is only offering a 1 to 1 exchange.
This may be fine for many, however we are seeing increasing reports that the Note 7 is banned outright from taking on aircraft as per FAA recall procedure. As many people travel regularly, this is a ludicrous situation that Samsung MUST redress.
Consumer group Choice said Australian customers who had bought a phone outright should seek an immediate refund. “A dangerous phone like this is considered to have a major failure under consumer law, which means the consumer decides what remedy – a repair, replacement or refund – is right for them,” it said in a statement.
Samsung owners in Singapore should also be given the same opportunity, that is to exchange or refund.
Furthermore, there is probably another raft of complaints ready to surface. The exploding phone has overshadowed another problem that people have referred to a boot-loop, that is the phone in a never ending loop attempting to boot.
And people who are overseas are in a catch 22 situation. They are told to courier the device back to its origin. Except no courier will handle it. And airlines will not allow them to board with it. They should not be being punished because they are out of the country. Samsung internationally must sort out this issue as a priority.
Please step up to Samsung Singapore and ensure that they treat its customers with the same respect as people overseas, not as second class consumers with minimal rights.
There are 500+ signatures asking for a fair deal at this change.org petition below.
http://goo.gl/ybBDCc
Many thanks for listening.

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This is me signing off, I wish you all the best, good luck.

It's up to you now.

David Dixon


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