My petition is about a SMS I received on 27/02/25 from COMCREDIT seeking to take recovery action in relation to an overdue Vodafone account. The bill is $1535.91. I want to bring to your attention that I am not a Vodafone customer. I have been with another company since 2018 and I am paying my bills. The disconnection notice is invalid because the service was never connected, no mobile equipment was provided to me and my number was never ported. The cost to Vodafone is nil. I am not prepared to absorb this cost.

THE ISSUE: The issue goes back to 23/09/24 when I placed an order online for a Samsung Galaxy S24 and a Small Plan. It was an offer ($79.52/month over 36 months). I made this decision based on an additional expense of $14.52/month. Vodafone undertook identify and credit checks and approved my order on 23/09/24. When I went to the Hornsby store to collect my order on 27/09/24, an employee (Leon) asked me to sign a confirmation of collection form that did not correspond to my order. I did not agree to sign the form. He told me he scanned my ID document and threatened with having to pay if the phone was not collected from the shop. I did not authorize the ID scanning. I asked to speak to his supervisor. He told me he was the supervisor, refused to provide the correct form, refused to cancel the order and refused to provide the goods/services. I contacted customer care on 27/09/24. Vodafone did not offer a solution and issued a bill on 07/11/24 ($79.52) showing a phone number that is not my number and a call made on 7 October. I didn’t make this call. 

STEPS TAKEN TO RESOLVE IT : I lodged a complaint with the TIO on 04/11/24 and provided an update on 15/12/24 [via online complaint form]. The officer admitted in writing on 17/12/24 wiping off my complaints from the system and threatened with taking no action. This was done in bad faith and resulted in Vodafone issuing an invalid disconnection notice. The officer exposed the impact on the customer of failing to provide the essential goods/services as expected and the impact of failing to resolve the issue with the customer early. I contacted both Vodafone and the TIO again on 03/03/2025 [via online complaint form] seeking that Vodafone agrees to remove the threat and agrees to delete my personal information from the system permanently. No cost to me. Shockingly, COMCREDIT issued a credit default notice on 06/03/25.

WHY I NEED YOUR HELP: I am the victim. We are long-term residents (over 20 years) and Australian citizens. Telecommunications is an essential service and the misuse of my personal information, or the intent to steal it when providing a service, is a serious breach. Leon was employed by Vodafone. Vodafone is responsible. He understands what he is doing and the impacts on the customer. He is still working in Hornsby and is a threat to our local community. 

WHAT I WANT FROM YOU: There is a harm to me and a power imbalance Vodafone being one of the top 3 biggest telecommunications companies in Australia (5.25M mobile subscribers in Dec. 2020, Vodafone Australia). The bigger the business the bigger the impact it can have on our community, both good and bad. Please help me to have Vodafone Hornsby shut down until my complaint against Vodafone is resolved to my satisfaction and the threat to our local community is removed permanently. I am seeking that Vodafone removes the threat, restores my credit record, removes my personal information from their system permanently and compensates the customers affected. We have the right to a safe retail experience. We deserve better. Please sign my petition today.