In late Nov 2021, I was shocked to receive an email stating I had been "Permanently Deactivated". I immediately flushed and felt sick...it was almost Christmas! I knew I had tripped the algorithmic system a couple weeks earlier on Daylight Savings Time day because I fell behind and in my confusion with my car clock being an hour behind...released an order late in the delivery window. I received a suspended email with the refresher course and took it immediately. I felt horrible (but there wasn't a way for me to explain to HQ what had happened). A couple weeks later I received an email out of the blue saying I was permanently deactivated. I called Customer Support and they said they couldn't help. They said the only way to get in touch with HQ was to respond to the email that was sent to me. Period. That's it. I HAVE RESPONDED TO THAT EMAIL ASKING FOR THE REASON FOR DEACTIVATION OVER 10 TIMES. IVE ALSO CREATED NEW EMAILS TO SHIPT HQ AND ALL I GET IS A GENERIC EMAIL BACK. NOT A SINGLE LIVE HUMAN IS AVAILABLE TO EXPLAIN WHY THIS HAPPENED OR TO OFFER HELP IN CONTESTING. 

FOR SHIPT:  I figured, since no one has told me, my being deactivated probably had to do with me releasing Shops through Shopper Support too often but I honestly didn't think that it would cost me my job because our Metro is so busy (Campbell/Los Gatos/San Jose). The Support employees that helped me release orders when I fell behind were always so sweet and never once warned me that what I was doing was upsetting the system. The Shops always went straight back to Open Metro & got snatched up immediately by other Shoppers with plenty of time to shop & deliver on time without needing to raise the Shopper pay to Promo--because they were never THAT late (I actually felt good about releasing orders to someone else because I knew it made Shoppers happy to get another one...or their 1st one of the day since some Shoppers dont get enough Shops by the algorithm to make enough money!)

I am hoping that this petition which includes fellow Shoppers and some of my regular Shipt Customers forces someone in HQ to hear me...  I was literally one of Shipts biggest brand ambassadors and had a 100% on time and 5.0 rating the day I got permanently deactivated. I worked 9 hours a day/6 days a week on average.

My Regulars are dumbfounded, sad & angry too. I've sent texts from them, my fellow Shoppers & Target employees along with my emails to you and no one will respond. Not a peep... and I've begged for a human response 13 times in response to the original email from you (in which you state, "please respond to this email with any questions"). I'm still sick about it and at a loss for how unhuman I feel with Shipt. Let me show you how human I am, I can no longer get access to all my 3,000+ Shops or any of the delivery or payment info...but these are just some of my favorite people (your Customers) that I happily shopped for on a regular basis (I wont state their street names even though I know them all by heart):  Jennifer in SJ, Jennifer in Campbell, Yvette in SJ, William, Sara, Brian, J.N., Shannen, Nancy, Gigi, Laura, Patricia, Dax, Stacy, Vanessa, Sesh, Melanie, Linda, Jenni, Jamille, Palmer, Kris, Katherine, etc.. ❤

I need a human to hear me and understand that an algorithm just fired me without justification.  I had just hit 3,300 shops in a 1 year period. I absolutely loved being a Shipt Shopper with ALL of my heart and my Shipt family loved me. PLEASE REINSTATE ONE OF YOUR BEST SHOPPERS,