SCS Furniture are an abhorrent company that consistently refuse to acknowledge, address or respond to customer issues and complaints.

In Summer 2019, we placed an order for both living room & dining room furniture, and over a period of 4 months recieved two separate deliveries of damaged furniture.

After failing to get anywhere with our complaint at both Store, Head Office & Chief Executive level despite persistently trying on a daily basis, I sought to contact them via social media and discovered an Unofficial group set up on facebook titled 'SCS Sofa & Furniture Complaints'.

After joining this group, it then became apparent that there are hundreds of consumers across the UK experiencing similar issues with this company. These include;

* mis-sold products & insurance

* failed deliveries, late deliveries, incorrect deliveries

* damaged, unsafe and sub-standard furniture 

* damage to property by delivery drivers

* injury to customers caused by sub-standard and unsafe furniture (photographs published)

* issues with arranging collections

* issues with obtaining full refunds or having credit agreements cancelled

* issues with Head Office - not answering phone calls, or hanging up on customers

* complete dishonesty and lack of empathy from store staff

* lack of communication with customers

* COMPLETE DISREGARD AND/OR LACK OF UNDERSTANDING REGARDING CONSUMER RIGHTS ACT.

The customer posts speak for themselves. SCS have left customers across the UK in dire situations to include;

* children sleeping on a mattress on the floor in a bare room for days & weeks, stripped in preparation as a result of failed flooring deliveries

* pregnant customers having to endure the stress of having to persistently chase for answers and resolutions

* customers across the board to include the elderly and those with disabilities with sub-standard, unsafe and faulty furniture. A refused collection resulted in a faulty sofa falling on a disabled child causing personal injury (photographs published)

SCS Furniture are reliant upon consumers not knowing their consumer rights, and and renowned for making any form of resolution as difficult as possible. 

Head Office are known to frequently pick up & hang up customer calls, they will transfer you back to the store you ordered from to pass the buck, making it extremely difficult to resolve issues. The social media team are quick to respond to bad and poor Trustpilot reviews asking for complaints to be forwarded onto the Chief Execs email address, however these too are ignored. It is suspected that staff are responsible for submitting new and 'glowing' Trustpilot reviews. 

Compensation for loss of earnings when having to wait for re-deliveries due to damaged or replacement furniture is not even remotely considered by this company, let alone compensation for inconvenience.

SCS are not part of the Furniture Ombudsman "choosing" to deal with any complaints in-house. 

The complete disregard of the Consumer Rights Act needs to change with immediate effect to stop customers having to endure months upon months of stress. The amount of time and effort spent having to battle with this company to obtain a replacement or refund is simply unacceptable.

I am therefore starting a petition to allow others facing this battle an opportunity to be heard, and to have this company investigated for persistent breach of contract and consumer rights.

I can only hope more customers will be made aware of their ways before becoming embroiled in a similar nightmare situation, and that SCS Furniture will at some point in the near future either change their ways or cease trading all together.