MTR Crossrail, a subsidiary of MTR Corporation has been awarded a £1.4bn contract to operate the new Elizabeth Line, the first major phase of the £15bn Crossrail project.
Since the award of this concession by TFL in 2014, there have been a number of failures by MTR Corporation, which ought to be reviewed by the Mayor of London and TFL, and should ultimately result in the termination of this contract due to lack of confidence in MTR’s inability to perform.
Below are 6 key reasons for the termination of this contract with corresponding evidence of their failures:
- Eight injured when three carriages derailed near Hung Hom station during morning commute, with one man and four women were hospitalised.
- Initial investigation has discovered four cracks on the track, two of which were about 30mm wide each.
- It was the second time in a year a major operational incident has occurred, in a previous incident in March, two trains collided due to signal failures.
- This derailment incident happened one day after MTR CEO Jacob Kam admits MTR is struggling to maintain operations amid political pressure from Beijing and recent protests.
- Despite admitting to inadequacies in its oversight and supervision of the construction work, MTR Corp was earned a project management fee of HK$8 billion.
- Upon questioning by the HK government, MTR revealed 60% of the documents certifying the construction work has never been submitted, leading to unapproved design changes made to the structures.
- This revelation, coupled with the allegations of fake rebar installations at Hung Hom station platforms, means no one can guarantee structural safety.
- Ultrasound investigations carried out by MTR have so far found over 34% of the connections were found to be defective.
- Police are currently investigating the shoddy work allegations, MTR Corp has also reported some issues to the Independent Commission Against Corruption (ICAC).
- Following criticism from Chinese state media, MTR took the unprecedented action of closing 4 stations along the protest route in their attempt to impeding the public from attending a lawful peaceful demonstration.
- This politically motivated decision by MTR was made at the expense of their passengers, neglecting their foremost responsibility of providing a reliable public transport service.
- Shutting down stations in areas of protests have since become a regular occurrence, causing unnecessary daily disruptions. MTR has lost public trust and support, leading to downtrend of people using the system.
- This has subsequently caused the MTR’s share price to fall sharply by over 20% since July, the company’s credit rating has also been downgraded to “negative” by both Moody’s and Fitch.
- MTR reported a terrorist attack to the police, however no effort was made to evacuate, leaving passengers in Yuen Long station to fend for themselves from indiscriminate attacks by terrorists.
- Pleads for help through intercom from passengers to shut a particular exit to prevent more terrorists from entering the station were ignored by station staff.
- A fire alarm triggered as a result of the attacks, although monitoring live CCTV footage of the attack, MTR refused to deviate from standard protocols; instructing trains not to stop or leave the station, leaving passengers trapped with no safe means of escape, rather than reacting appropriately based on the extraordinary circumstances.
- MTR staff has voiced discontent with senior management regarding the handling of the situation, and has threatened to strike.
- MTR station staff gave little to no prior warning before shutting down the station, leaving passengers with no time to evacuate the station.
- As riot police police storms trains and platforms, no MTR staff were at the scene to provide passengers with information and instructions on evacuation.
- MTR has refused on multiple occasions to release CCTV footage despite pleads from public amidst rumours of fatalities.
On 11/08/19, MTR allows police to unlawfully fire tear gas inside the fully operational Kwai Fong station, both passengers and staff suffers effects of the tear gas, with both parties showing lack of concern for the health and safety of its passengers.
- MTR evacuated tear gas smoke filled station concourse only after passengers reported feeling unwell.
- Residues of the tear gas were found at the station, however no official decontamination effort was made, staff and passengers have felt the effects of teargas even after station reopened.
終止港鐵營運 Crossrail Elizabeth Line 的14億英鎊合同
自TFL於2014年授予該特許權以來， 港鐵已有連翻營運及管理上的失誤， 在英國公眾期望獲得高水平的服務下 ，倫敦市長和TFL 應對MTR重新進行審查，並應該由於對MTR沒有信心去繼續履行合同而終止合同。
- 在接受香港政府的訊問後， 港鐵 透露有60％的施工工作證明文件尚未提交，從而導致有未經批准的結構設計改變。
- 迄今為止， 港鐵進行的超聲波調查發現超過34％的連接存在缺陷。
- 此後，在抗議地區關閉車站已成為一種常態，造成不必要的日常干擾。 港鐵失去了公眾的信任和支持，導致人們使用港鐵有下降的趨勢。