In my second complaint the police and the IOPC agreed that the Call Handler who called me back made an Error and that the Level of Service I got was Unacceptable .

Now today I receive the review that the police took 12 weeks to do where they are trying to overturn the IOPC decision that was Upheld in my favour.

The complaint was about why I had to wait 80 minutes to get a call back only to be told that its no longer a police problem and that I need to call NHS 111 who turns out knew nothing about the new police police.

This is where its hard to explain but I will try

In the upheld complaint the Error and unacceptable service level was based on the complaint handler and the supervisor of the call handler who called me back listening to the outbound call made to me by the Police call handler.

Now in their latest review they are saying that no error was made and level of service was acceptable, but the only problem with that is the Superintendent who reviewed this was listening to the call I made to the Police 101 Operator not the Police Call Handler who called me back.

The level of service and the Error were made on the outbound call made to me and not the Operator who I call first.

So how can you overturn the upheld decision when the review was on the wrong call.

This is how DUMB they are

1, Call Handler call me back and and on its on this call where an ERROR was made and service was Unacceptable.

2, Police want to overturn their Error. So they do a review but review the call I made TO the Police operator, But not the call from the Police call Handler where the ERROR etc. was made.

So I'm not sure how they think they are going to get away from this.

Ive filed for a review with the IOPC

and in the mean time I'm still waiting for the police and NHS 111 outcomes in to their investigations in to why none of them would help when Ricki's mother call 5 day prior to his body being found Below is what the originally said they did wrong

The operator who made to the call back to yourself was Miss Stain, her supervisor believes she did not handle the call correctly. Some information is missing from the report and from the call it is clear this should have been recorded as a missing person. Although this ultimately would not have changed the outcome, it should have nevertheless been dealt with instead of advising you to contact 111. Finding: The service provided by the police was not acceptable In conclusion, it is considered that learning has been identified in respect of this allegation This will be fed back to the call handlers team leader to discuss with Miss Stain. 

but they have reviewed the incoming call I made to them which is nothing to do with the above Error they made and trying to over turn their previous investigation 

Will keep you updated