BBB Complaint Details
Desired Outcome/Settlement
Desired Settlement: Other (requires explanation) Replacement; Repair; Refund
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Message to the Consumer on Friday, July 12, 2024
Tochi Brown
PO Box 80622
Midland, TX, 79708
Re: BBB Complaint # 21977729
Dear Tochi Brown:
Better Business Bureau (BBB) is in receipt of your complaint filed against ARS Towing on 7/11/2024. After reviewing the information, your complaint's details appear to fall within BBB's Complaint Acceptance Guidelines.
Your correspondence has been sent to the business. BBB has requested a response to the issues outlined in your complaint within ten (10) days. BBB’s conciliation process may take up to thirty (30) days, and we will send you any response they provide. Let us know if your complaint is resolved outside of BBB's conciliation process.
If you received this complaint via email, we kindly request you to regularly review your spam or junk folder for messages from the BBB throughout the conciliation process to ensure you don't miss out on any correspondence.
Please understand that your complaint and any other response may be publicly posted on the BBB website (BBB reserves the right to not post per BBB policy). BBB may edit the complaint or responses to protect privacy rights and remove inappropriate language.
By submitting your complaint, you represent a truthful account of your experience with the business. Upon completion, we will publish the outcome of this complaint on the company's BBB Business Profile.
Please note that BBB is not an enforcement agency and cannot guarantee a response or resolution from businesses. BBB's role is to facilitate communication in the community and request that business address marketplace issues within our purview.
If you need information about a contractor's reliability or other businesses, please visit https://www.bbb.org/search to review a company's BBB Business Profile in advance. Please feel free to reach me with any questions or concerns regarding BBB’s processes.
Thank you,
Joscelyn Avila
Business Representation And Data Insights Specialist
javila@austin.bbb.org
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Message to the Business on Friday, July 12, 2024
Cecilia Mendez
ARS Towing
12102 WCR #100
Odessa TX 79765
Re: Complaint ID 21977729
Dear Cecilia Mendez:
BBB has received a request for assistance from one of your customers. We want to take this opportunity to help you advance marketplace trust by working with BBB to resolve this complaint. BBB does not determine the complaint's validity. Our goal is to help you and your customer resolve this complaint in a mutually satisfactory manner. The complaint was submitted on 7/11/2024 and was assigned an ID of 21977729.
BBB recognizes that there are two sides to every complaint. We want to assist you in resolving this complaint through BBB's conciliation process. Our objective is to help you and your customer in resolving this matter outside the legal system.
BBB does not ask that you give the consumer what they are seeking but that you professionally address the complaint's issues and make a good faith effort to resolve them. BBB recommends that any response provided be professional, remove the emotion, and include relevant facts. Please review this information and respond within the next ten days.
If you received this complaint via email, click on the "Respond to this Complaint" link located on the left when you are ready to answer. If this complaint was received via postal mail, please state your position and fax or mail back to the BBB. The complainant will receive a copy of any responses and forward your response to your customer. Both parties will have two opportunities to respond during the process. After this, if the complaint has not been resolved, we have alternative options, including mediation and arbitration.
If you received this complaint via email, we kindly request you to regularly review your spam or junk folder for messages from the BBB throughout the conciliation process to ensure you don't miss out on any correspondence.
Please understand that the customer's complaint and your response may be publicly posted on BBB's website (BBB reserves the right to not post per BBB policy). Please do not include any information in your response that personally identifies your customer. By submitting your response, you represent a truthful account of your experience with this customer. BBB may edit the complaint or your response to protect privacy rights and remove inappropriate language.
Upon completion, we will publish the outcome of this complaint on your company's BBB Business Profile. Please reach me at Phone: (512) 714-6894 with any questions or concerns regarding this communication.
Sincerely,
Joscelyn Avila
Business Representation And Data Insights Specialist
javila@austin.bbb.org
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MESSAGE FROM BUSINESS:
Good morning, Mrs/Ms. Joscelyn
Can you please provide me with more information such as a vin or plate please. I will be more then happy to assist and see why this vehicle was impounded.
Thank you,
Cecilia
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MESSAGE:
Complaint: 21977729
I am responding to this response:
LXN 7760
Regards, Tochi Brown
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MESSAGE FROM BUSINESS:
We already resolved the issue, the apts paid the vehicle out and we returned the vehicle Hotic Brown has no issue since she did not have to pay and the vehicle was returned. The vehicle did not run.
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MESSAGE:
Complaint: 21977729
I am rejecting this response because:
The office person cecila tried to get $200 out of me by running down the vehicle battery overnight, then told the Weidner Apts area manager that i go to their Odessa facility and prove that my vehicle was drivable in order to avoid payment. Luckily I didn't fall for her ruse. Then she said she couldn't legally return the vehicle in my absence to to legal reasons. When challenged to evidence these legalities in writing, she backed down and became silent. Since there was no legal, ethical or rational justification for the tow, the vehicle was returned to me 2 days later by RCLLS LLC aka ARS Towing Service - run down, vandalized and items pilfered from inside of it.
Replace/repair or refund my properties and we'll be good.
Regards,
Tochi Brown
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MESSAGE FROM BUSINESS:
Tochi you have issues, nobody messed with the vehicle. No one open or got into the vehicle. Your battery was dead which is why you refused to come and drive the vehicle off the lot. You did not keep the vehicle up and it was dead prior to the tow. Please seek mental help. We do a serve which is honestly and prompt.
your vehicle was return to you. You may reject this but we resolved this issue like adult with the property.
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MESSAGE:
Complaint: 21977729
Peter and co. - You have just demonstrated why you have over 260+ negative reviews and a 1.6/5.0 rating on Google. Each story on there is eerily similar to my experience with your business.
However, calling me derogatory names is irrelevant to this issue. I encourage you to overcome your embarrassment, put aside your ego, and do the right thing. Use this opportunity to redeem your reputation. Make things right for me (and others) whom you have wronged, and gain your peace of mind.
Repair, replace or refund my properties.
Thanks, and have a great day.
Tochi Brown
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MESSAGE FROM BUSINESS:
Have a BLESS AND SPIRTUAL DAY YOU DESERVE.
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Message to the Consumer on Friday, July 26, 2024
Re: Complaint ID 21977729
Dear Tochi Brown,
Thank you for following up with BBB regarding your position on this complaint. This message is regarding Complaint ID # 21977729- ARS Towing.
We understand you are NOT satisfied with the business's response and have noted your dissatisfaction. While we regret that BBB was unable to help you reach your desired resolution, the business has provided BBB with its position addressing the underlying issues of the complaint. This matter is now closed in BBB files and will appear in the company's BBB Business Profile as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."
By submitting your complaint, you represent a truthful account of your experience with the business. Upon completion, we will publish the outcome of this complaint on the company's BBB Business Profile. The text of your response may be publicly posted on BBB's website.
BBB reserves the right not to post according to BBB policy, and we may edit your response to protect privacy rights and remove inappropriate language.
Here is an additional resource to further assist you in resolving your complaint :
Texas Department of Licensing and Regulation ( Towing ) - Consumer Information about Towing - Texas.gov
We appreciate the opportunity to be of service and sincerely hope you contact us to research a business in advance. If you need information about a contractor's reliability or other businesses, please visit https://www.bbb.org/search to review a company's BBB Business Profile in advance.
Sincerely,
Joscelyn Avila
Business Representation And Data Insights Specialist
javila@austin.bbb.org
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Message to the Business on Friday, July 26, 2024
Cecilia Mendez
ARS Towing
12102 WCR #100
Odessa TX 79765
Re: ID # 21977729 - Tochi Brown
Dear Cecilia Mendez:
As you know, one of your customers reached out to BBB requesting our assistance in resolving a dispute with your company. Thank you for you for making a good faith effort to resolve this dispute and responding to the above consumer's complaint.
We forwarded your response to Tochi Brown. While the consumer notified BBB they are not satisfied with the response, BBB has reviewed the dispute and all correspondence and determined your company has addressed the issues within the complaint; therefore, we have closed this case in our files. This matter will appear in your BBB Business Profile as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.”
The text of your response may be publicly posted on BBB’s website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Better Business Bureau develops and maintains BBB Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your level of cooperation in resolving this dispute is now part of your BBB Business Profile. Each year, millions of people contact BBB for pre-purchase information, and your response to this dispute will assist your future customers in making valuable pre-purchase decisions.
We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future.
Sincerely,
Joscelyn Avila
Business Representation And Data Insights Specialist