Norfolk's residents rely heavily on the bus services to access employment, education, medical care, and to stay connected with family and friends. Unfortunately, First Bus has been falling short of its responsibility to our community. For too long, its services have been plagued by delays, cancellations, and routes that inconveniently serve the people who need them the most. This has not only caused inconvenience but also impacted the quality of life for many, forcing people to find alternative and often more expensive modes of transport.

**First Bus has repeatedly increased fares** without corresponding improvements in service quality. For instance, in recent years, fares have risen by over 20% as reported by local news outlets, putting an additional strain on the pockets of everyday commuters who are already dealing with the rising cost of living. Yet, the service reliability has continued to decline, with buses frequently running late or not showing up at all.

Moreover, **the frequency and coverage of routes** have been significantly reduced, leaving many rural areas without adequate service. These cuts have primarily affected vulnerable groups, including the elderly and those with disabilities, who rely on these services for their independence and mobility. According to a 2022 survey by a local community group, over 60% of respondents reported feeling "trapped" in their homes because their local bus service had been cut or made inconvenient.

Furthermore, First Bus has shown a reluctance to engage meaningfully with community feedback. Despite numerous calls for public consultations and town hall meetings to address passenger concerns, there has been a lack of transparency and accountability. Residents have voiced their frustrations at council meetings, yet their pleas have largely fallen on deaf ears, highlighting a disconnect between the company and the needs of Norfolk’s residents.

Residents are advocating for the removal of First Bus’s franchise in favour of a service provider committed to restoring public transport in Norfolk to a dependable and inclusive standard. A new operator should prioritize investment in sustainable transport solutions, frequent and reliable services, and most importantly, listen to and act on community needs and feedback.

Let us stand together to demand change for the betterment of our community's future. **Sign this petition** to revoke First Bus’s license to operate in Norfolk, and advocate for a more responsive and responsible public transport service!